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Title Customer Service Operations Manager
Target Location US-TX-Dallas
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Candidate's Name
Cell: PHONE NUMBER AVAILABLE Email:EMAIL AVAILABLECAREER SUMMARY:Executive Leader with solid experience directing, streamlining and implementing leadership skills to the logistics, supply chain and global retail industry. Excellent leadership skills in training, coaching and developing new leaders and ensuring cost saving initiatives that exceed company objectives. Strong operations and problem solving skills with an expert eye for detail. Exceptional Quality Control and Inventory management skills deployed with using Lean Six Sigma methodologies.CORE COMPETENCIES:Executive Management/LeadershipFinancial Planning & AnalysisProduction and Inventory ManagementLean Six SigmaImplementationRevenue GrowthProcess ImprovementStrategic Operations PlanningWarehouse/DistributionOperationsControlling Multimillion Dollar BudgetsOperations of WMS Systems and DesignTransportationManagementManaging Large Scale ProjectsSupply Chain ManagementE-Commerceorder fulfillmentEDUCATION:Louisiana State University, Baton Rouge, LA Bachelors Degree, Mechanical EngineeringPlatt College, Associates Degree, Mechanical Drafting and DesignUniversity of Texas, Executive Management, Certification / Lean Six Sigma / Green Belt 2008PROFESSIONAL EXPERIENCEDallas Cowboys Merchandising, LTD 10/20 - PresentOperations ManagerFrisco, TexasPlanning and budgeting to achieve business objectives, and coordinate functions between departments to establish responsibilities and procedures for attaining objectives.Collaborating with NFL and Nike branding for all merchandise.Fulfillment for all Dallas Cowboys Pro Shops, Dicks Sports, Academy and other major sports apparel retailers.Establish current and long-range objectives, plans, and policies.Direct the preparation of distribution and kitting for customization for valued added services for NFL merchandising.Responsible for all supply chain management functions within the Operating Center.Requires thorough involvement with sales, operations, procurement/marketing, customer service, and finance.Managing all orders including ECommerce and specialty orders for customer service expectations.Dematic Supply Chain Solutions 03/20 - 10/20Operations ManagerFort Worth, TexasPlanning and budgeting to achieve business objectives, and coordinate functions between departments to establish responsibilities and procedures for attaining objectives.Establish current and long-range objectives, plans, and policies.Direct the preparation of distribution and manufacturing components for future build of distribution conveyor infrastructure.Responsible for all supply chain management functions within the Operating Center.Requires thorough involvement with sales, operations, procurement/marketing, customer service, and finance.Supervises senior level staff at multiple locations for North America operations.Robinson International 10/19 - PresentCEOHealth and WellnessLewisville, TexasDesign and implement business strategies, plans and proceduresSet comprehensive goals for performance and growthEstablish policies that promote company culture and visionOversee daily operations of the company and the work of executives (IT, Marketing, Sales, and Finance etc.)Lead employees to encourage maximum performance and dedicationEvaluate performance by analyzing and interpreting data and metricsCreation for expansion activities (investments, acquisitions, corporate alliances etc.)Manage relationships with partners/vendorsCogent Analytics 07/19-10/19Program DirectorGreensboro, NCPlanning and budgeting to achieve business objectives, and coordinate functions between departments to establish responsibilities and procedures for attaining objectives.Working with small and medium size businesses to direct them in best practices and business measures.Writing financial controls and road maps for lean manufacturing processes to increase productivity and to build revenue.Working with owners and business leaders to restructure and rebuild existing customer service and branding.Performance Food Group / Vistar 10/17  7/19PresidentArlington, TexasPlanning and budgeting to achieve business objectives, and coordinate functions between departments to establish responsibilities and procedures for attaining objectives.Establish current and long-range objectives, plans, and policies.Direct the preparation of the annual OpCo budget.Responsible for all supply chain management functions within the Operating Center.Requires thorough involvement with sales, operations, procurement/marketing, customer service, and finance.Supervises senior level staff at multiple locationsAccountable for achieving established profit, Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA), sales growth, and other financial measures of the Operating Center.KINGZ WheelsChief Operating Officer / Consultant 06/17  03/19Dallas, TexasDesign and implement business strategies, plans and proceduresSet comprehensive goals for performance and growthEstablish policies that promote company culture and visionOversee daily operations of the company and the work of executives (IT, Marketing, Sales, and Finance etc.)Lead employees to encourage maximum performance and dedicationEvaluate performance by analyzing and interpreting data and metricsWrite and submit reports to the CEO in all matters of importanceAssist CEO in fundraising venturesParticipate in expansion activities (investments, acquisitions, corporate alliances etc.)Manage relationships with partners/vendorsTONI&GUYGeneral Manager 09/15- 05/17Addison, TexasManaging inventory, distribution and supply chain for all TONI&GUY operations in the United States.Responsible for customer service for the retail and E-Commence businesses.Organizing the procurement for existing and new products for the company.Directing and optimizing cost for shipping and labor to increase the profitability of the business.Coordinating relationships in supply chain for all international shipments for the TONI&GUY.Within the first (30) days deceased shipping cost by 75% due to negotiating with major shipping companies for the best competitive prices.SCHNITZER STEEL INC. 03/10  01/15Regional Vice President of OperationsDallas, TexasManaging five hundred (500) + Hourly associates with twenty-six (26) ManagersSupervising twenty-six (26) operating centers for both retail and manufacturing processes. Recycling steel commodities and resale of used auto parts.Responsible for regional territories for customer service levels and sales penetration.Delivers monthly EPA evaluations for chemical processing and environmental safety to meet regulatory standards.Accountable for maintaining a disciplined P&L analysis monthly and reviewing cost initiatives for the growing business.Inventory control management performed daily on vehicles inbound and outbound for accuracy.Developed relationships with City and State officials for all operations regarding local and state ordinances.Region meet Safety standard for FY12 at (2) recordable accidents exceeding company goals.BLOCKBUSTER INC. 02/04 - 03/10Director of Regional OperationsDallas, TexasManaged six hundred (600) + Hourly associates with fifty-two (52) Managers.Supervised thirty-eight (38) locations covering the United States for performance in accordance with a ninety million ($90) million budget comprised of approximately sixty-five ($65) million in Transportation and twenty-five ($25) million for fixed and variable operational costs.Led the start-up of Blockbuster Online / New business for Blockbuster Inc.Directed an eight ($8) million-dollar effort that planned, designed and implemented the organization, physical infrastructure, and processes, systems, and logistics framework to support the online DVD rental business.Planned the creation of WMS currently operating for Blockbuster Online e-commerce business.Established inventory control and quality control guidelines for accuracy at 99.990%.Implemented Lean methodology in root cause analysis for company savings at $200K within a 3 month period.Developed partnerships with national account representatives in negotiations with USPS for e-commerce daily deliveries.ADVANCE AUTO PARTS, Logistics Division Retail  Automotive 01/03 - 02/04General ManagerRoanoke, VirginiaLed five hundred (500) + Team Members with thirty-seven (37) Managers. Responsibilities include P&L expenses for multiple facilities in the northern region of the United States.Successfully converted and integrated dual operations into one (1) facility reducing transportation costs and handling for the company resulting in a savings of 1.3 million dollars a year.Trained and implemented further cost analysis for savings by identifying 3rd party OTR carriers to cargo merchandise at competitive pricing below previous contract negotiated. This saving resulted in gross savings of $1.5 million and better served stores.Implemented two (2) pilot performance incentive programs that involved the 1) Transportation Fleet driver and 2) Pay for Performance for productivity. Both were implemented in early spring of 2003 and have shown great success and are utilized in all regional distribution centers.WAL-MART STORES, INC. - Logistics Division Retail - Grocery Distribution 03/99 - 01/03Senior Operations ManagerOttawa, Kansas / LaGrange, Georgia / Harrisonville, MissouriManaged three hundred (350) + associates and fifteen (15) Managers.Provided the team tools for managing and budgeting merchandise flow for customer service level expectations in general merchandise and grocery goods for one hundred and twenty-four (124) stores in the mid-west and southeast region.Supervised inventory and quality control issues to optimize the operation and to better serve stores. Responsible for P&L controls to meet budget and the forecasting of all inbound and outbound volume.Successfully opened two (2) of Wal-Marts newest distribution centers. In the spring of 1999, re-located to LaGrange, Georgia from Ottawa, Kansas to open the 2nd Regional distribution center, which was a DPS (Door per Store).Relocated to Harrisonville, Missouri to a Grocery Distribution Center and was selected as the Corporate Project Leader to devise a plan to incorporate regional distribution merchandise to new chain of grocery stores.https://LINKEDIN LINK AVAILABLE

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