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Click here or scroll down to respond to this candidateCandidate's Name
Conover, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE PROFESSIONAL SUMMARY IT Service Desk professional with 8+ years of experience. I have great customer service skills and experience in taking calls from V.I.Ps. Working and creating tickets from Remedy and ServiceNow ticketing systems. I am experienced in remote access and VPN access using Cisco AnyConnect. Proficient in troubleshooting Windows 7 and 10 PCs and have some experience with Macs. I can install software when needed and perform server maintenance and updates. I have knowledge in applying system updates and patches and troubleshooting event logs. I have experience in Active Directory and reimaging PCs. I have worked some with iPhones and iPads in regards to accessing email on those devices. Overall, I am quick learner and look forward to learning new technology. WORK EXPERIENCE Arhaus Furniture Conover, Nc Oct 2021 to Present IT Operations Support Tech
Working and creating tickets from the Fresh Service ticketing systems Remote access and VPN access using Cisco AnyConnect Troubleshooting Windows 10 laptops and PCs Install software when needed Active Directory- Password resets and Account Unlocks and adding Users to groups. Working with iPads and iPhones
Worked with a variety of different software Fixing issues with Outlook accounts for employees
Insight Global (AvidXchange) Charlotte, Nc April 2021 to Oct 2021 IT Service Desk Technician Working and creating tickets from Service Now ticketing systems Remote access and VPN access using Cisco AnyConnect Troubleshooting Windows 10 laptops and PCs Install software when needed Active Directory- Password resets and Account Unlocks and adding Users to groups. Working with iPads and iPhones and Airwatch Worked with a variety of different software Fixing issues with Outlook accounts for employees
Rentokil Charlotte, Nc Nov 2020 to April 2021 IT Service Desk Technician Working and creating tickets from Service Now ticketing systems Remote access and VPN access using Cisco AnyConnect Troubleshooting Windows 10 and Chrome Book laptops and PCs Install software when needed Active Directory- Password resets and Account Unlocks and adding Users to groups. Working with iPads and iPhones and Airwatch Worked with a variety of different software Fixing issues with GMAIL accounts for employees
Affinity Living Group Hickory, NC Nov 2018 to April 2020 IT Desktop Support Technician Setting up Desktop and laptop PCs for employees Troubleshooting Windows 7 and 10 PCs Install software when needed Setting up and fixing issues with Office 365 accounts for employees City of Charlotte Charlotte,NC Oct 2015 to Nov 2018
IT Service Desk Technician
Working and creating tickets from Remedy and Service Now ticketing systems Remote access and VPN access using Cisco AnyConnect Troubleshooting Windows 7 PCs Install software when needed Active Directory- Password resets and Account Unlocks and adding Users to groups. Working with iPads and iPhones and Airwatch Worked with a variety of different software Setting up and fixing issues with Office 365 accounts for employees Lowes Corporate Wilkesboro, NC Aug- 2012 to Oct- 2015 IT Service Desk Technician
Working and creating tickets from Remedy ticket system Remote access and VPN access using Cisco AnyConnect Working with iPads and iPhones Troubleshooting Point of Sale (POS) devices Troubleshooting Windows 7 PCs Worked with a variety of different software
Corning Cable Systems Hickory, NC 2007-2010 FLEX NAP Cable Connector
Connecting a FLEX NAP cable to a fiber optic telephone cable NACCO Material Handling Group Lenoir, NC 2004 - 2007 Quality Test Machine Operator
Tested hydraulic cylinders using a computerized test machine . . Sealed Air Corporation Lenoir, NC 2001 - 2004 Plastic Extruder Operators Assistant
Assisted the operator in running an extruder bubble wrap machine.
EDUCATION Catawba Valley Community College 2010 2012 Computer Information Technology Information Technology Certificate
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