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Name Available: Register for Free
Title General Manager Customer Service
Target Location US-OH-Reynoldsburg
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Reynoldsburg, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESkilled Restaurant General Manager with a winning attitude and desire to deliver hospitality and exceptional dining experience. Customer centric, team oriented restaurant manager, aspire to manage a successful restaurant operation.HIGHLIGHT OF EXPERIENCE Scheduling Inventory management Detail oriented Business development Staff development and training Customer satisfaction Analytical and critical thinker Strong team leadership Labor cost control Revenue generation Customer service Food ordering Food cost control EcoSure InspectionWork ExperienceTraining District Manager of OpsPenn Station - Columbus, OHFebruary 2021 to Present Direct responsibility to interview, hire and train management candidates Oversee staffing of crew members at 5 locations and determine staffing needs and coordinate training Work with GM's on PE performance and follow up. Financial audits Overall daily operations P&L reviewsGeneral MangerIHOP - Heath, OHOctober 2016 to Present Schedule and direct staff of 30+ in daily work assignment to maximize productivity. Manage a $2 Million AY Conduct daily pre-shift and monthly departmental meeting to ensure organization efficiency. Optimize profit by controlling food, beverage, and labor cost on a daily basis. Continually monitor restaurant and take appropriate action to ensure food quality and service standard are consistently met. Work side-by-side with team in all areas of the restaurant. Efficiently resolve problems or concerns to the satisfaction of all involved parties. Assigned tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Consistently maintained high levels of cleanliness, organization, shortage, and sanitation of food and beverage product to ensure quality. Build sales forecasts and schedules to reflect desire productively targets. Perform restaurant walk-throughs and manager checks list daily to gauge timeliness and excellent service quality. Responsible for training all HSM personnel and salaried managers General ManagerBOSTON MARKET CORP - Reynoldsburg, OHFebruary 2015 to September 2016 Managed crew of 18-20; weekly volume of $16-20K Created an environment focused on teamwork and speed of service Accountable for a clean and well maintained unit Monitor FOH/BOH for consistent HACCP guidelines Responsible for shift/daily prep logs Performed daily and weekly inventory counts Managed all aspects of Profit & LossGMIT/General ManagerFrisch's - Worthington, OHJuly 2014 to January 2015 Managed crew of 18-20; weekly volume of $30-35K Created an environment focused on teamwork and speed of service Accountable for a clean and well maintained unit Monitor FOH/BOH for consistent HACCP guidelines Responsible for shift/daily prep logs Performed daily and weekly inventory counts Managed all aspects of Profit & LossOwner/General Manager2800Cafe - Columbus, OHOctober 2008 to April 2014 Owned and Operated 2 cafeteria operations for downtown office buildings Responsible for all phases of operations: menu planning, recipes, purchasing, accounting catering Accountable for a clean and well maintained unit Consistent HACCP guidelines Managed all aspects of Profit & LossManagerStonecreek Diner - Pickerington, OHJanuary 2005 to January 2008 Managed family owned full service restaurant Responsible for all phases of operations Created order guides; inventory control guidelines Handled employee schedules Accountable for a clean and well maintained unit Consistent HACCP guidelinesMarketing and Sales ManagerAmeri-Choice Benefits - Columbus, OHJanuary 2003 to January 2005Managed 3 agents in Self-Employed Benefit SalesGeneral ManagerShell's Seafood - Columbus, OHSeptember 1999 to August 2002Columbus Area Manager Managed for daily operations of 2 casual themed seafood restaurants Responsible for management of costs and P&L of 2 units Handled employee selection, training, scheduling Accountable for a clean and well maintained unit Consistent HACCP guidelinesGeneral Manager/Kitchen Manager/Assistant MgrBob Evans - Columbus, OHDecember 1989 to August 1999 Managed in several area locations Responsible for all phases of operationsEducationUNIVERSITY OF SOUTH FLORIDA1986 to 1988Skills Menu Planning Labor Cost Analysis Profit & Loss Restaurant Management Cost control Restaurant experience Writing skills Conflict management Supervising experience EnglishCertifications and LicensesFood Handler Certification

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