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Click here or scroll down to respond to this candidateCandidate's Name
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C: PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYHighly skilled and innovative Human Resource/Training and Development professional, with experience in multi-location, Healthcare, Retail Banking, Retail stores and Distribution Center environments. Certified in Consulting by ATD (American Training and Development), as well as many other Development documents. Comfortable working across all levels of an organization.Core Competencies: Talent Development Succession PlanningNew Hire Orientation Staffing/RecruitingTraining/Tracking Training Annual/Mid-Year ReviewsHuman Resources:-Forecast the training needs and actual training numbers for each course month.-Managed the Performance Evaluation process including the budget, Review Boards, and the Succession Planning procedure.-Worked with employees of all levels, including Union and Non-Union facilities.-Worked in Plant, Warehouse, and Office environments.-Created a Talent Development Program that trained identified management and Key hourly associates for advancement opportunities, resulting in a formalized Succession Planning process and a reduction of turnover of 25% at the store level-Developed new employee training, on-boarding and exit interviews-Conducted Employee Relations meetings with all levels of employees-Developed and analyzed Needs Assessments to highlight the departments strengths, determine performance gaps and develop the materials based on the results that led to a successful outcome.-Led underperforming Managers to solutions that helped them and their teams to meet their goals.-Conducted and managed a 360 degree feedback instrument with higher level employees to provide feedback and to assist them and their managers to plan for future development.-Summarized course evaluations to determine effectiveness of training and any needed updates to curriculum.CERTIFICATIONS: Consulting Skills Certified by ATD; Dimensions Development International; Leadership Architect Series; Myers-Briggs Type Indicator (MBTI); Zenger Miller/Achieve Global; Multi-Unit Retail Management Leadership MORH; Change Management/ Change Leadership and Coping with Change (The PACE Group); The Course Developer Workshop; Personal Decisions International (PDI) 360 degree feedback instruments.EXPERIENCE:DevCare Solutions /Youngstown State University 02/2022 05/2022Responsible for the development of Technical Training materialsTechnical Training Contractor - Reports to Director of IT Technical TrainingWriting Technical Training materials for NEOEDWriting class information for new Webex AppReviewing and writing classes for policy trainingUpdated materials for Phishing projectMiddlefield Banking Company 01/2019 03/2021Responsible for the Training and Development of Middlefield Bank EmployeesTraining and Development Specialist - Reports to HR SVPResponsible for Training and Development of employees that are new Supervisors or LeadersDevelopment and facilitation of Soft Skill courses such as Coaching, Building Trust, Coping and Managing Change, etc.Conduct Exit InterviewsDevelop and train appropriate employees for new use of one of our systems (ADP)Facilitating New Hire OrientationMSX/Ford Engine Plant, Brook Park, OH 05/2018-10/2018Responsible for managing the Training and Development process throughout the plant.Training & Development Leader (TDL) Reports to HR Manager (Ford) and TDL Manager (MSX)Manage the New Employee Orientation process, the Process Coaching training program, and the Team Leader training program.Ensure that all employees have the necessary training to be in compliance with Ford guidelines.Work with the Area Managers to schedule their staff in the proper training courses.Document all of the training that was completed in Saba (electronic tracking).Facilitate the completion of the Annual Forecast and review and update it monthly.Manage and report the Safety training and the percentage complete for specific projects each day to the Leadership of the plant.CVS Caremark/SilverScript Medicare Part D, Solon, Ohio 03/2012 12/2016IMC Solutions/CVS/Caremark, Solon, Ohio 12/2011 03/2012Responsible for developing and facilitating custom training solutions for the Medicare Part D Enrollment DepartmentTraining / Documentation Consultant - Medicare/Medicaid - Reported to Supervisor of Training and LearningWrote Part D Enrollment work instructions that assist the coordinators, while processing Beneficiarys accounts.Developed a New Hire Orientation Program that explained the Medicare Part D program to the new employees.Analyze documents to ensure compliance with CMS (Center for Medicare and Medicaid Services) and internal guidelines.Analyzed Quality Control Reports to determine trends, root causes of errors, and individual coaching opportunities.Developed and analyzed Course Assessments to continuously improve the training.Partner Professional Staffing/ Humility of Mary Health Partners, Youngstown, Ohio 05/2011 11/2011Responsible for Training Humility of Mary Health Partners Clinicians and area PhysiciansCredentialed Epic Training Consultant (05/2011 11/2011) Reported to Training ManagerFacilitated classes on the Epic Orders program for Physicians and Surgeons.Assisted Physicians in one-on-one sessions; which allowed them to customize the program to their specifications.Supported Physicians and other Clinicians during the Go Live phase of the project.Provided on-going support to the Physicians.Traveled to other markets to assist during their Go-Live eventsThings Remembered, Highland Heights, Ohio 02/2002 02/2011Retail Specialty Company with 600 stores throughout the United StatesManager, Training and Development (04/2007 02/2011)Responsible for leading the Training and Development of Management and Teammates in the Home Office, Field, and Distribution Center Reported to the VP of Human ResourcesManaged a staff of eight (8) Training Specialists in the Home Office and Distribution/Fulfillment CenterLed the Training and Development function for the company headquarters and 600 retail storesCreated a Talent Development Program that trained identified key hourly and management associates for advancement opportunities, resulting in a formalized Succession Planning process and a reduction of turnover of 25% at the store levelDeveloped and administered a $150K budgetFacilitated assimilation meetings for new Regional Directors and District Managers to introduce them to their teams, set objectives and communicate their visionDeveloped new materials and improved the training program for field Training Managers to train store management across 600 locationsDeveloped and facilitated an Affirmative Action workshop that was delivered to all levels of management in the Home Office, the Fulfillment Center, and the Military Base storesExperienced in training soft skills and technical content to large groups and/or individualsHuman Resources Manager Distribution Center, North Jackson, Ohio (02/2004 04/2007)Responsible for all functions of the Human Resource department at the Distribution Center for the Things Remembered stores; including training, hiring/on-boarding, and employee relations Reported to VP Human ResourcesLed the Human Resource department for the Fulfillment /Distribution Center as a member of the facilitys Leadership Team which included Employee Relations, Staffing, and Training.Supported 230 regular employees with the HR needs.Oversaw the Safety Committee meetings.Implemented the processes of sourcing, interviewing, hiring, and training up to 500 additional Teammates during the peak season.Developed the New Hire Orientation and conducted Exit interviews with regular employees.Instituted the position of Talent Leaders to give standardized training and communicate best practices for operational processesEnsured ongoing compliance with federal and state regulations, ISO and OSHA regulations.Managed a payroll of $4.6M, and worked with Managers to hire and train new Teammates while staying within their budgets.Technical Services Supervisor (02/2003 02/2004) Reported to the Operations DirectorSupervised the Technical Services department; responsible for servicing engraving machines in the retail storesTrainer (02/2002 02/2003) Reported to the Human Resource ManagerDeveloped and facilitated classes for department Leads and Leads-in-Training, and assisted the Human Resources Manager in all areas of training, recruiting, hiring, and on-boarding new Teammates.Bank One/Banc One, N.A. 10/1988 09/2001Fourth largest bank in the country.Internal Training Consultant/ Trainer/Training Manager - (11/1990 09/2001) - Reported to the Human Resource Training ManagerStrategically partnered with the leaders of regional branches and National Business Units to provide training solutions including facilitating programs such as Leadership/Management, achieving company goals, Change Management/Change Leadership, Team Building and personnel development, as well as compliance based workshops in multiple locations.Developed and facilitated Leadership and Compliance-based workshops in a Corporate Office environment, for approximately 1,000 associates.VOLUNTEER EXPERIENCE:Mobile Meals May 2021 Feb 2022Deliver meals to qualifying membersNortheast Ohio Coalition Against Human Trafficking (NEOCAHT) March 2017 October 2021Attend monthly meetingsAttend Events representing NEOCAHTEDUCATION: Gannon University, Erie, PennsylvaniaBS in Marketing, Business AdministrationDear Hiring Manager,This letter is to express my interest in working for the Frontiers Company, in the Human Resources Generalist position.My resume highlights my experience working primarily in Corporate/HR Training and Development Manager and HR Manager positions.I have worked in Retail, Warehouse and Manufacturing companies, large and small. I have been responsible for ensuring that the necessary training takes place and is documented in order to be in compliance with various companies guidelines.I have experience in training soft skills, Regulatory, and system procedures with new hires and tenured employees as part of their Development Plans, including Call Center employees and Supervisors. I also have experience in writing and updating course content, Work (process) Instructions and Job Aids, as well as Policies and Procedures.As the HR Manager, I led the Performance Review process including Review Boards, and Succession Planning to reduce turnover. I have on-boarded, developed, and delivered New Employee Orientation for all of my employers (except my contracts).I have also completed Exit Interviews and captured the data. All of my positions involve gathering data (i.e., Exit Interviews and Course Evaluations), analyzing reports and presenting results containing the root cause of the problem and possible solutions.I have trained and presented information to participants of all levels and positions.During any gaps in my employment, I have been looking for a job and more recently volunteering for Mobile Meals.Thank you in advance for your time. I look forward to the opportunity to discuss my qualifications in more detail.Sincerely,Candidate's Name
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