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Click here or scroll down to respond to this candidateCandidate's Name
Professional CSRSumter, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceProcessorJBS Pilgrim'sPride - Sumter, SCJanuary 2021 to PresentRemove meat product from the bird using a straight knife and/or Whizzard. Determine appropriate cuts according to training and be able to make cuts for wings, skin, breast fillets and breast tenders. Team MemberKrispy Kreme - Cayce, SCMarch 2020 to June 2020Assisted customers with doughnut and coffee purchased. Prepared online orders to be picked up by customer or delivery service. Made fresh coffee as needed. Customer Service RepresentativeWells Fargo - Columbia, SCSeptember 2019 to February 2020Answered incoming calls in reference to loans and official bank checks. Verified if checks or money orders were valid.CaregiverProCare Homecare - Columbia, SCSeptember 2018 to September 2019Assist clients with daily household chores and errands. DriverCarter Transportation LLc - Columbia, SCJanuary 2009 to April 2017Transported Medicaid and Medicare clients to and from doctor appointments safely. Used logs to input passenger pick-up and drop-off times. Made schedules for all of the drivers. Dispatched additional pick- ups for drivers. Inspected vehicles prior to and after operating Warehouse AssociateAmazon Fulfillment Associates - West Columbia, SCSeptember 2013 to February 2016receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock Customer Service RepresentativeVerizon Wireless - Columbia, SCDecember 2004 to June 2006Responsibilities* Effectively manage large amounts of incoming calls* Generate sales leads* Identify and assess customers needs to achieve satisfaction* Build sustainable relationships of trust through open and interactive communication* Provide accurate, valid and complete information by using the right methods/tools* Meet personal/team sales targets and call handling quotas* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution* Keep records of customer interactions, process customer accounts and file documents* Follow communication procedures, guidelines and policies* Take the extra mile to engage customersCustomer Service RepresentativeCall Tech - Columbia, SCJune 2002 to January 2003Responsibilities* Effectively manage large amounts of incoming calls* Generate sales leads* Identify and assess customers needs to achieve satisfaction* Build sustainable relationships of trust through open and interactive communication* Provide accurate, valid and complete information by using the right methods/tools* Meet personal/team sales targets and call handling quotas* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution* Keep records of customer interactions, process customer accounts and file documents* Follow communication procedures, guidelines and policies* Take the extra mile to engage customersCustomer Service RepresentativeAPAC - Central - Columbia, SCJune 2000 to June 2001Responsibilities* Effectively manage large amounts of incoming calls* Generate sales leads* Identify and assess customers needs to achieve satisfaction* Build sustainable relationships of trust through open and interactive communication* Provide accurate, valid and complete information by using the right methods/tools* Meet personal/team sales targets and call handling quotas* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution* Keep records of customer interactions, process customer accounts and file documents* Follow communication procedures, guidelines and policies* Take the extra mile to engage customersEducationCertificate of Completion in Graphic Communications Heyward Career and Technology Center - Columbia, SC 1997 to 1999DiplomaW.J. Keenan High School - Columbia, SC1995 to 1999Skills MS Office (10+ years) Customer Service (10+ years) Powerpoint (8 years) Excel (10+ years) Multi-Line Phone System (10+ years) Filing (10+ years) Fax (10+ years) Data Entry (10+ years) Collections (5 years) Inventory (10+ years) Ms Word (10+ years) Outlook (10+ years) Care Giver (2 years) Home Health Word Processing Home Care Customer Care Call Center (10+ years) CSR (10+ years) Customer Support Driving Experience (10+ years) Shipping & Receiving Order Picking Meal Preparation Senior Care Cleaning Experience Laundry Medication Administration Manufacturing Cooking Documentation reviewCertifications and LicensesCPR/First Aiddriver's licenseAssessmentsFirst Aid Highly ProficientFebruary 2020Treating common medical emergenciesFull results: Highly ProficientCall Center Customer Service Highly ProficientFebruary 2020Applying customer service skills in a call center setting. Full results: Highly ProficientCustomer Focus & Orientation ProficientFebruary 2020Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
