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Title Customer Service Center Representative
Target Location US-NE-Omaha
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE email - EMAIL AVAILABLEStreet Address
EDUCATIONUniversity of Nebraska at OmahaAttending University of Nebraska at Omaha on part time basis, have 12 hours to complete Art Education degree, K-12. Deans list Honor SocietyParsons School of DesignNew York, New YorkIllustration, May 82 Student Honors ShowCertificate in Medical Coding and BillingNational Association of Health Careers and education January 2016PROFESSIONAL EXPERIENCEVeteran Administration MSA,4101 Woolworth Ave Omaha NE 68105May 2021- March 2022Responsible for managing patient systems verify and validate accurate information and resolve Veterans issues.Evaluating Veterans information and Clinic Scheduling if Veteran requires immediate appointment.Share information with internal Professional Teams to find appropriate care for Veterans.Knowledge of administration and wide range of clinical flow process, relating access to care across multiple clinics, specialties, or care in community resource. Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces, telecommunication hardware and software.Provide high-quality customer service to Veterans and their families. Provide respect and compassion, that every Veteran deserves for the service they have given their country.Conifer Health Solution, Omaha NE 68164October 2019-May 2021Responsible for accurately scheduling diagnostic and/or hospital procedures, including Covid testing. Enters data in scheduling systems or other applications, including Epic Systems. Provide the customer with prep and other appointment instructions and guidelines. Largely responsible for scheduling complex procedures.Other duties.Transcribe incoming provider orders as needed.Maintain positive customer service at all times and build rapport. Following guidelines for special request/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customer request.Maintaining notes/files of Patient medical chart.Talking daily with Providers and medical staff.Pharmacy Call Center Representative, Diplomat Mail order Pharmacy. September 2018-September 2019Taking incoming calls from patients, enrolling in mail order pharmacy, ordering medication, taking payments over phone, connecting patients to proper benefits departments to clear them for needed overrides. In daily contact with company pharmacist for transfers or patient questions. Daily use of emails and faxing to doctor offices, and knowledge of HIPAA regulation. Great deal of follow-up to complete home delivery for patients, which could involve pick up or overnight shipping. Position required great skill in customer service. Customer Service Representative, Express Employment Professionals. December 2017-September 2018Working with COX computer system sales, Full time. Call Center Representative, American Red Cross.SAII Reservationist, American Red Cross, Omaha NeJanuary 2014 - Oct. 2017Responsible for calling donors and setting up blood donations and updating medical files. Platelet Reservationist, American Red Cross.May 2013  January 2014Responsible for calling donors and setting up blood donations and updating medical files. Responsible for customer service and client relationship. Knowledge of ACR computer programs.STORE MANAGER, Diva House of Glass, 2615 S 156th Circle, Omaha, NE. 68130 August 2010  2012 Resident Artist/Designer Managed store employees full and part-time. Store Art Buyer Sales/Customer service Responsible for catalog layout and design of brochures, and fliers. Supervise thru. Inventory and warehouse controlFREELANCE ILLUSTRATION/ARTWORK1996 Present Millard School System, Elementary level, Omaha, NE. Dove Canyon Elementary School, Dove Canyon, CA. Schering-Plough Corporation, Memphis, TN.SENIOR-LAYOUT ARTIST, Walgreens Corporation, Deerfield, IL. 1985  91 Designing and sketching national ad lay-outs for all sales and advertizing for the Walgreens Drug Store chain. Advertizing cost per year 150 million. Responsible for supervising and checking work of production artists. Responsible for communicating direction to printers Treasure Chest, and Donnelly and Sons.FASHION ILLUSTRATOR/PASTE-UP ARTIST, Pamida Clothing Stores, Omaha, NE. 1983-84 Illustrating fashion ads for Pamida clothing chain. Paste-up artist: carrying out instruction for ad designs by art directors and lay-out artist. COMPUTER SKILLS Microsoft Word Microsoft Excel Microsoft office Epic Outlook Oracle Cox systems American Red Cross Medical Computer Systems.References Jim Modde PHONE NUMBER AVAILABLE Annette Mahoney PHONE NUMBER AVAILABLE Ann Purviance PHONE NUMBER AVAILABLE/pre>

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