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Candidate's Name
Annapolis, Maryland Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER SUMMARYCustomer service professional with years of workforce training. Consistently displays a positive attitude,strong attention to detail, and proven record of reliability. Specialize in oce work, answering phones, sending emails,ling papers and customer assistance. Team player, hard worker willing to take on new tasks and willing to learn new things. EDUCATION & CERTIFICATIONDental Assisting / RadiologyRadiation, Health, and Safety CerticationAnne Arundel Community CollegeDental Assisting National BoardExpected Graduation DateJune, 2022Expected Exam DateAugust, 2022SKILLS AND QUALIFICATIONS Familiar with HIPAA regulations Phone skills Active listening Appointment scheduling Computer skills familiar with Microsoft,Google docs and Excel Problem solving Customer service Documentation reviewPROFESSIONAL WORK EXPERIENCEAnne Arundel County Department of Aging and Disabilities Administrative InternSeptember 2020- January 2021 Filled the duties of a call taker for the food Access Line Always used a warm welcoming voice, gathered information from the caller utilizing a call taker application. Assisted callers with resources and referrals when applicable Worked as an Administrative Assistant where Follow up calls were made to gather information about services MichaelsSeasonal Sales AssociateOctober 2019- January 2020 Provided responsive, customer service by oering creative suggestions and assisting with arts and crafts Operated Cash register and applied various store policies regarding returns and exchanges Stocked,Organized, cleaned all areas and decorated all areas of the store with seasonal decor. Old NavySales Associate October 2018 to October 2019 Provided seamless shopping and positive brand experience for customers. Worked with customers to understand their needs, help them locate what they are looking for, set them up with a dressing room, and ensured a smooth sales process. Maintained the standards of the store oor and restock items as soon as necessary to ensure the best customer experience. Fullled online pick-up and ship from store orders. Anne Arundel County Public Library HeadquartersSocial Media InternJune 2018 to August 2018 Worked in the online Library Database by removing duplicate books, DVDs, audio books, etc. Posted event yers on various social media platforms; posted photos from current and past events on the Anne Arundel County Library website by organizing them in photo albums. Retyped the Maryland History informational guide that had become worn and illegible. Prepared hot spots to be distributed to the dierent library branches of Anne Arundel County. and assisting with any arts and crafts ideas.