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Click here or scroll down to respond to this candidatetcotton9464@gmail.com PHONE NUMBER AVAILABLECandidate's Name
QUALIFICATION SUMMARYExperience with SAP and OracleExperience in a high call volume setting, both inbound and outbound callsAchieved a 100% on my metric goals, each and every monthGreat at self management and attention to detailOutgoing personality and someone who thrives on giving 150% at everything she doesEXPERIENCEAccounts Receivable Representative Durham, NC 2021- CurrentClient & Customer Management (External)Calling customer, payment retrieval and invoice on past due invoicesMaintaining disputes and resolutions with customers invoices, coordinate collection efforts with Service Reps and Service ManagersSolution Analysis in recognizing repetitive past due habits in forming potential solutionsParticipate in weekly Debrief meetings to review customers issues with internal stakeholdersAccounts Receivable/Payable Controller Accounting Principles - Raleigh, NC 2019 - 2021Roughly 90+ inbound and outbound calls dailyProcessed past due payments and assisted with payment plans, if neededMaintain current accounts, assist in invoicing, create SOPs, and check depositsMet monthly metric goals at 100% each time, based on call volume, call length, resolution, and payments receivedResolved past due invoicing issues and reconcile monthly statementsContacted customers about past due payments and set up a payment plan, if neededHandled disputes with customers in order to obtain past due paymentsHeadlined a project to convert all manual check payments to ACH or LockboxCredit Controller Senior Administrative Assistant Almac Group, Inc. - Durham, NC 2017 - 2019Managed monthly Statements of Accounts; and recording accounting transactions,Maintained GAAP processes defining actions or conduct applicable to Almac Group, Inc.Handled vendor payments through ERP systems and would match purchase orders to incoming invoicesContacted customers about past due payments and set up a payment plan, if neededHandled disputes with customers in order to obtain past due paymentsCredit memos and working very closely with Accounts PayableProcessed incoming wire transfersDB Senior Pension Specialist and Subject Matter Expert Fidelity Investments - Durham, NC 2005 - 2017Managed complex and escalated pension benefit issues, accounts payable for Retires; checks stop, analyzed payouts with accuracies; check stops for overpaymentsCreated Six Sigma Matrix Training project for 10,000 employees increasing productivity by 75%Solution specialist for 69 clients resulting in 95% client satisfactionManaged Qualified Domestic Relation Orders (QDRO) with proficiency for medium to large clientsCreated Operation Manual for special project resulting in permanent hiring of contracted employeesContacted customers about past due payments and set up a payment plan, if neededHandled disputes with customers in order to obtain past due paymentsAccounts Receivable SpecialistStock Building Supply - Raleigh, NC 2004 - 2005Analyzed and maintained creditors payment habits resulting in decreasing past due occurrencesEnsured efficient, timely and accurate payment of accounts receivables, using Pivot Table and VLOOK UP maintenanceDesigned and maintained Procedural & Training ManualsContacted customers about past due payments and set up a payment plan, if neededHandled disputes with customers in order to obtain past due paymentsEDUCATIONStrayer University, Morrisville, North Carolina, August 2019, MBA Finance and Accounting |
