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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Dean Woods PlaceOrlando, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECall Center Representative with 15+ years of experience in providingexcellent customer service, handling accounts, and guaranteeing customer satisfaction. Keen ability to explain technical or complicated issues in comprehensive understandable manner. Looking to leverage my knowledge and experience into a role as a supervisor.Professional ExperienceHealth Net North East Shelton, CTCustomer service representative 2005 to 2013Took inbound and outbound calls remotely.Helped customers understand Health insurance plan (benefits and co-pays)One on one lobby visits to advise the members on different plans and give members any otherinformation and documentation, they may need.Handled claims, provider issues, located physicians, prescription issues and approved transportation for members.Caf Metro Express Affiliates New York, NYAssistant Manager 1998 to 2004Delegated job duties to respective employees.Handled collections, accounts receivable, billing and deposits.Responsible for accounts payable and maintained payment schedules.Overseen Payroll and employee compensation.Maintained employee work schedules.Created monthly reports and statements.Coordinated food preparation and catering activities.Acted as hostess to food catered functions.Automated Data Processing Corp. New York, NYClerical Associate 1994 to 1997Presorted and inserted domestic and foreign mail.Metered, priced, and audited stamped of mail.Handed incoming and outgoing deliveries.Delegated and supervised temporary and seasonal staff.EducationMercy College Business Bronx, NYPharmacy technician certificate 2000 - 2004Additional SkillsWorking knowledge of Microsoft Office with focus on Excel, and proficient in QuickBooks.Ability to work remote with little to no management. |
