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Click here or scroll down to respond to this candidateCandidate's Name
trying to be the best of the bestDavison, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate to: Little Rock, AR - -Authorized to work in the US for any employerWork ExperienceCall Center Agent/Customer ServiceCCFh - Pontiac, MIMay 2019 to PresentI provide my excellent customer service working from home as an agent who help people get jobs and transfers callsCustomer Service RepresentativeBoost Mobile - Davison, MIApril 2022 to May 2022Call Center AgentMichigan Department of Health and Human Services - Davison, MI February 2022 to March 2022EIBS handled the insurance part it ended so fast because the project was over Team MemberKFC KBP Foods - Pontiac, MIJanuary 2020 to April 2021Provided excellent customer serviceKept store cleanedClosed storeCashierConducted drive thruRanned the lineHostess/ServerBar Louie - Auburn Hills, MIJanuary 2020 to March 2021Provolone excellent customer serviceKept store cleanedHelp the waitressChecked people in and outJewelry Sales AssociateSwarovski - Lake Orion, MINovember 2019 to January 2020Provided excellent Customer serviceKept store cleanWas training to be a key holderEducationBA in medical adminstration and billingDorsey - Pontiac, MI2013 to 2014High school or equivalent in general studiesPontiac Academy For Excellence - High School - Pontiac, MI 2010 to 2013Skills ICD-9 cm/ICD-10 cm Coding HCPCS, CPT CoAppointment Setting Payment Posting eThomas/ Synapse/Spring charts Medisoft Billing Software Data Entry Excellent Customer Service Skills Medical Terminologding Microsoft Word/Excel OSHA standards Accounting Skills Accurately File Insurance Claims (4 years) Retail Sales Customer Service Excel MS Office Microsoft Office Microsoft Word Cash Handling Inventory Medical Billing Medical Coding Medical Records EMR Systems Physiology Knowledge Anatomy Knowledge Medical Terminology Insurance Verification Medical Scheduling Transcription Medical Office Experience Host/Hostess HIPAA ICD Coding Experience Administering Injections Patient Care Clerical Experience Phone Etiquette Front desk (3 years) Medical receptionist (3 years) Epic Microsoft Powerpoint QuickBooks Quality Assurance Five-9 (1 year) Call center (3 years) Windows (4 years) Work from home (1 year) Cold calling (1 year) Typing B2B sales (3 years) Cold calling (3 years) Documentation review LeadershipAwardsPerfect attendanceSeptember 2014During my years and High School and college I received multiple Awards for outstanding perfect attendanceAssessmentsScheduling CompletedJune 2020Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: CompletedSales skills CompletedDecember 2020Influencing and negotiating with customersFull results: CompletedCustomer focus & orientation CompletedJune 2021Responding to customer situations with sensitivity Full results: CompletedWorking with MS Word documents ProficientMay 2021Knowledge of various Microsoft Word features, functions, and techniques Full results: ProficientMedical billing CompletedMarch 2021Understanding the procedures and forms used for medical billing Full results: CompletedTeamwork: Interpersonal skills CompletedJune 2021Responding to challenging team situations at workFull results: CompletedSales fit ExpertJuly 2021Measures the traits that are important for success in sales positions Full results: ExpertCall center customer service CompletedJune 2021Demonstrating customer service skills in a call center setting Full results: CompletedWork style: Reliability CompletedJune 2021Tendency to be reliable, dependable, and act with integrity at work Full results: CompletedManagement & leadership skills: Planning & execution Completed June 2021Planning and managing resources to accomplish organizational goals Full results: CompletedData entry: Accuracy Highly ProficientApril 2021Entering data quickly and accuratelyFull results: Highly ProficientMedical terminology CompletedJune 2021Understanding and using medical terminologyFull results: CompletedSocial media FamiliarApril 2019Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: FamiliarProblem solving FamiliarMay 2019Measures a candidate's ability to analyze relevant information when solving problems. Full results: FamiliarAttention to detail CompletedDecember 2020Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: CompletedWorking with MS Word documents (basic) Completed May 2019Basic Word techniques, including the use of tools to format or edit text. Full results: CompletedWorking with MS Word documents (intermediate) Completed May 2019Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: CompletedBasic computer skills CompletedJune 2021Performing basic computer operations and troubleshooting common problems Full results: CompletedCustomer service CompletedMarch 2021Identifying and resolving common customer issuesFull results: CompletedSearch engine optimization CompletedJune 2021Interpreting online website performance metrics and understanding search engine optimization tactics Full results: CompletedVerbal communication CompletedNovember 2020Speaking clearly, correctly, and conciselyFull results: CompletedFront desk agent (hotel) CompletedDecember 2020Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: CompletedMedical receptionist skills FamiliarApril 2021Managing physician schedules and maintaining accurate patient records Full results: FamiliarRetail customer service CompletedDecember 2020Comprehending and responding to retail customer needs Full results: CompletedAdministrative assistant/receptionist FamiliarMay 2021Using basic scheduling and organizational skills in an office setting Full results: FamiliarMechanical skills: Monitoring CompletedMarch 2019Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.Full results: CompletedCashier skills CompletedJuly 2021Counting cash, processing transactions, following written procedures, and attending to details Full results: CompletedBusiness math CompletedJuly 2021Using basic math to solve problems in a business context Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.GroupsUpward boundSeptember 2010 to June 2013I became a member of this group when I was only in the 9th grade, upward bound is a group that helps you get prepared for the college lifeAdditional InformationI am a very hard and dedicated worker and I'm willing to work |
