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Knoxville, TN - Knox CountyPHONE NUMBER AVAILABLE ~ EMAIL AVAILABLEEDUCATION B.A. Technical communications  University of Tennessee, KnoxvilleAugust 2006  December 2010COURSEWORK Technical Communications  Dr. M. KeeneWriting for Publications  Dr. M. KeeneTechnical Editing  Dr. R. HirstRhetoric and Writing  Dr. L. KnoxLinguistics, British Literature I & II, Major Black Writers,Romantic Poetry and Prose, Introduction to Computer Science, German,Psychology, Philosophy, Race and Ethnicity, Earth Science,Historical Geology, African/African American History, Classics,Ancient History, Milton and Donne, Shakespeare, American Literature,Intro to Poetry, Advanced Poetry/DreamWorksWORK 21st Mortgage Corporation (2016-Nov 2021)EXPERIENCE Direct Lending/Loan AssistantAnswer phone calls from prospective applicants seekinga mortgage on a manufactured home. Submit Loan Estimates,order appraisals, enter and submit applications and attach documents toappropriate files.Imaging Clerk/ReceptionistScan documents and place in appropriate file insuring documentscorrespond with information in computer system. Secure and protectconfidential data. Answer incoming calls and route to appropriateindividual or department. Process address changes and preparecertified letters for mail.Robert Half/Office Team (2013  2016)Temporary Clerical Assistant/ReceptionistPerform clerical duties required by a variety of clients for short or longperiods of time. General office responsibilities, digital/paper filing,answer differing phone systems. Must adapt and learn quickly.Aramark (2011-2013)Cashier/BaristaExpedited food and drink orders and processed payments.Produced sandwiches and hot or cold beverages for customers.Threshers Off License (2002  2004)Assistant Manager/CashierCreated weekly employee schedulesAssisted in setting up promotional merchandiseReceived and allocated deliveriesUnited States Government/ Germany (1992  1995)Food Service - Cashier, preparation, Salad Bar, expediterAudio Club  Sales representative, CashierUnited States Air Force (1985  1989) TS/SCIAerospace Control and Warning Systems OperatorSurveyed aerospace sub sectorsEstablished and maintained intercontinental air to ground andground-to-ground encrypted data links between USAF squadrons,and US Army and US Marine units. Wrote and submitted monthlySecret and Top Secret reports for Wing Command. Trained enlistedAirmen and Officers to proficiency in the Message Processing Center.SKILLS Proficient with Microsoft Office 2007 and 2010Proficient with Microsoft ExcelProvide customer serviceAdvised persons and students of non-English speaking backgroundWrote and edited summary letter for publicationAssisted in editing doctoral dissertation work