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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service focused professional able to assess, help plan, and advocate for options and services. Communicate effectively to meet individual needs and coordinate available resources. Capable of providing support to organizations that offer services for vulnerable populations. Possess strong leadership skills with an ability to build trust and loyalty within the team dynamic.Effective problem solver, able to assess needs and identify solutions.Adept at managing time, coordinating details, and balancing competing demands.Maintain accurate data to ensure details are not overlooked.Strong written, verbal, and interpersonal skills for effective communication and documentation.Video Conferencing Software (Zoom and Skype).Microsoft Office Applications (Word, Excel, and Outlook).Typing Speed: 55 WPM.CORE QUALIFICATIONSAdvocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations WellnessCrisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods Self-CareInterpersonal Professional Communications Allied HealthcareHealth and Human Services Anatomy & Physiology PathophysiologyCommunity Resources Public and Community Health Systems Program Planning Interview TechniquesDelivery of Services Program Management Social Programs Family Dynamics Diversity Cultural DiversityHuman Behavior Social Welfare Values and Ethics Medical Terminology HIPAA ComplianceEDUCATIONUltimate Medical Academy Associate of Science Degree Health and Human Services, 2022WORK EXPERIENCEDHL Global Forwarding West Columbia, SC 05/2010 10/2021Data Entry SpecialistTrained new team members, exhibited leadership, and led by example.Compiled files for merchandise to go through customs accordingly.Served as liaison between customer and customs and ensured arrival dates and no discrepancies.Worked in environment where accuracy and accountability were essential.Wachovia Bank West Columbia, SC 09/2007 05/2010Customer Service RepresentativeAssisted customers with financial concerns and NSF fees on accounts and processed refunds appropriately.Answered inbound phones, trained new team members, and completed data entry.Ran team building meetings and managed large amounts of sensitive and confidential information.Blue Cross Shield West Columbia, SC 09/2006 09/2007Data Entry SpecialistAdministered training to new employees.Assisted customers with updating files and fielded patient questions about insurance.Answered inbound phones, found solutions, and exhibited a high level of customer service.Documented customer inquiries and associated actions; followed-up on outstanding items in a timely manner. |
