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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryDedicated customer service manager with 25+ years experience in Hotel/Motel Management and Restaurant Management. Consistently achieving record-high customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations.Respected builder and leader of customer- focused teams: To instill a shared enthusiastic commitment to customer service as a key driver of company goals attainment. Lead by example and ensure the execution of all safety, security, quality, and operations policy. Incorporates team-work with a positive personality.SkillsLeader, team playerPunctual, reliable, and adaptableSupervisor and ManagerTime and cost managementExcellent communicator both written and verballyOperations managementProblem-solver, trainer, and team builderCustomer service providerEager to learn new policies and proceduresEmployment HistoryGeneral Manager/Assistant Manager04/2017 10/2021 Woodspring Suites Gastonia, NCStarted as an Assistant Manager and was promoted to General Manager in 2020.Employment, terminated, and trained employeesEmployee schedulesEnsured QAR scoresInventory and labor controlWeekly and daily reportsBank depositsWelcomed guests and ensured guest satisfactionWeekly and daily employee meetings to ensure a guest ready establishmentGeneral Manager/Restaurant Manager09/2005 08/2016 Hardees Boiling Springs NCStarted as a Restaurant Manager and was promoted to General Manager in 2010.Employed, terminated, and trained 18+ employeesEmployee schedulesBank depositsCompliant with Health Department and Company policies and proceduresObtained gold QAR scoresInventory and labor controlProvided the highest customer service and satisfactionStrived to maintain a clean, safe, and inviting atmosphereEducation HistoryValley College of Technology Princeton WV1996 - 1997Office ManagementBluefield State College Bluefield WV1992 -1993General Education Core ClassesOccupational Licenses, Certificates, and TrainingCertification Title Issuing Organization Completion DateCPR State of NC 02/2019Serv Safe Hardees 11/2015Therapeutic Foster Youth Support 04/2018 |
