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Click here or scroll down to respond to this candidateStephanie Fidler RN, RAC-CT PHONE NUMBER AVAILABLEStreet Address EMAIL AVAILABLE Executive ManagementHighly focused, results driven leader with 30 years experience of skilled facility administration and management. Expertise in multi-facility clinical operations including post-acute specialty care, long term care, hospice, and assisted living continuing care. Ability to drive increased performance by developing and directing clinical improvement initiatives. Exceptional clinical team management skills with emphasis on positive organizational culture and servant leadership. Focus on achieving exceptional regulatory outcomes, exceeding customer expectation and company goals.EXECUTIVE EXPERIENCECandidate's Name 2020- Present Oversight of eight facilities. Three legacy and onboarded five addi. nal facilities in April 2021 and May 2021 Developed standards for clinical process to include but not limited to skin process, falls process, clinical meeting process Partnered with SVP Clinical to develop company-wide DON orientation process Developed clinical metric system for initiative-taking monitoring and planning Partnered with SVP and Corporate Director of Business Analytics to develop, educate and monitor clinical dashboards. Developed, educated, and implemented COVID policies, procedures. Assisted facilities during COVID outbreaks to ensure that protocols and policies were educated and implemented Hired Director of Clinical Informatics and Director of Survey and Risk Management Developed and implemented mock survey process based on revised survey processGuardian Eldercare- December 2014- March 2020Executive Director of Clinical Quality and Operations- Guardian Elder Care October 1, 2016- Present Oversight of fifty-nine skilled nursing facilities across three states. Company acquisition of thirty-three nursing facilities over 4 years.Developed, educated company-wide Quality Assurance and Performance Improvement (QAPI) program, tools, and initiativesDeveloped 5-star facility and regional team educational program resulting in improved quality measure and survey outcomes.Enhanced Clinical Start up Process with use of technologyCreated and implemented survey management program, process, and toolsRe-engineered companywide policies and procedures and guidelines for facility roll out.Developed 5 star and Special Focus Facility (SFF) analysis to monitor and drive improved positive outcomes.Stabilization of thirty-three newly acquired facilities clinical programsProfessional development of Regional Clinical Directors of Operations(RDCO). No turnover in direct reportsClinical budge input and reviewDevelopment, training policy and procedural changes and oversight of Phase 1 and 2 of Requirement of Participation for federal regulations. Including, but not limited to education and validation policies/protocols implementation.Oriented new SR VP Clinical Operations to clinical operations roleDirect oversight for eight facilities during transition of regional clinical nurse positionsLead companies first Director of Nursing Clinical Advisor CommitteeSuccessfully integrated fourteen new facilities with collaboration of Guardian team members into the Guardian familySuccessfully implemented Learning Management system for corporation to include development of educational content and training plan developmentCollaborated and rolled out new analytics program (TSI) with core management team membersSenior Vice President of Clinical Operations- (Interim) Guardian Elder Care June 2016-October 1, 2016Oversight of all aspects of the clinical operations functionsSuccessful clinical integration of fourteen new facilities into the enterprise. Area Vice President Operations Northeast GoldenLiving - May 2013- December 2014Achievements and ResponsibilitiesProvide oversight, leadership, and support for fourteen skilled nursing centers and two personal care centers in two states with a total combined annual revenue of approximately $90 millionProvided support, training, operational oversight for expense, labor management, risk management strategies, clinical and technical advice in areas of regulation and standards of practice.Maintained average occupancy within the skilled nursing facilities and personal care home of 90.2% YTD 2014.Developed key partnerships with corporate, regional directors of sales and marketing to assist in defining niche markets to enhance revenue.Provide support and guidance for clinical program development in nursing centers. Successful training and implementation of cardiac programStrategically partnered with GoldenLiving subsidiary Aseracare hospice to improve patient end of life care and implementation of palliative care programPartnered with GoldenLiving subsidiary Aegis Therapy to coach and mentor nursing facility leadership on strategies to decrease length of stay while maintaining positive patient experience.Established relationships with chief executives of major health care systems to foster ongoing partnerships for business development issues and solutions. Director Clinical Services GoldenLiving June 2004-April 2013 Achievements and ResponsibilitiesProvided clinical and regulatory oversight for up to forty skilled nursing centers across five states with regular onsite visits. Collaborated closely with directors of operations, vice president of operations, HR, business development, pharmacy, compliance, clinical reimbursement and to maximize quality/care outcomes and operational efficiencyDeveloped clinical teams in Massachusetts, implemented company survey strategies, conducted mock surveys, leading to improved number of facilities with top 4- and 5-Star ratings in CMS 5 Star systemDeveloped clinical niche market with Massachusetts and Kentucky metro areas to improve post-acute care, region-wideCo-developed major, company-wide programs for cardiac care, infection control, ventilator care, orthopedic care, Care Management Strategies Program, and quality assessment/performance improvement (QAPI)Assisted in development and reengineering of clinical guidelines/standardsMentored three regional, clinical services consultants to promotion of directors of clinical services and improved clinical service consultant retentionProvided mentoring, coaching and oversight to clinical service consultants and nurse specialist consultants for assigned facilities related to compliance with federal and state regulations, risk management identification and strategies and Golden Livings clinical guidelines of care and operational practicesProvided input into hiring of new directors of nursing and ensured their effective orientation to Golden Living systemsResponsible to ensure corrective measures were developed and implemented, monitor trends to identify best practices and potential risks, while incorporating findings into process improvement effortsResponsible to ensure clinical consultants and senior center staff monitored trends and potential risks, identified best practices, and implemented corrective measures and process improvement methodsFostered significant improvement in number of facilities with deficiency free surveysClinical Services Consultant GoldenLiving June 2001 June 2004 Achievements and ResponsibilitiesMonitored regulatory compliance resulting in an improved number of facilities clearing deficiencies on first revisit and decreased number of health deficienciesProvided clinical oversight of 5-6 facilities in Pennsylvania and New JerseyPartnered with district team members to identify both clinical and business opportunities, resulting in improved quality of care and operational efficienciesInvestigated risk opportunities, partnered with division leadership resulting in decreased litigationProvided education to facility teams on new and or revised federal regulations and guidelinesClinical Nurse Consultant/QA Nurse June 1999 June 2001 Adventist Health CareAchievements and ResponsibilitiesProvided consultant support and quality assurance monitoring for a company owning seven skilled nursing facilitiesAssisted in development, implementation, and monitoring of state mandated quality improvement program for Adventist Senior Living Services DivisionInterviewed, hired, trained new directors of nursing in two facilitiesEffectively set up new regulatory compliance training resulting in improved survey outcomes and resident/client careEDUCATIONAssociate degree in applied science in nursing (1983)Registered nurse in PA, NC, MARegistered Nurse Assessment Coordinator Certification- 2012 - presentMember of American Association of Nurse Assessment Coordinators(AANAC).Member of Association for Professionals in Infection Control and Epidemiology (APIC)Completion of APIC Infection Control 101 courseAPIC certification of infection control preventionist pending 2019Member of PADONATASK FORCES AND PRESENTATIONSParticipated in National Task Force of the Pioneer Network advising development of a staff Toolkit for implementing the New Dining Practice Standards. Completed May 2014Member of PHCA Pennsylvania Health Care Association Quality committee from 2008 to 2010Partnered with Mass Pros (QIO) Reducing Pressure Ulcer Program with centers in 2008 and 2009Participated in company work groups for development of Clinical Health Status Tool in 2009Lead in developing and training senior center leaders on the newly created Pennsylvania Patient Safety Authority and Hospital Acquired Infection regulations in 2011. Assisted in training and monitoring initial pilot centers for electronic medication administration records (EMAR) in Maryland in 2012Participated on task force for revising redesigning QAPI process for Living Center teams in 2010 and 2011.Presented management development training to administratorsModule on Conflict Managementapproved for 2.5 CEU Credits in 2008Member of Task Force - Palliative Care Program for Beverly Healthcare in 2005Awards2004 Career Achievement Award Beverly Enterprises |
