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Click here or scroll down to respond to this candidateCandidate's Name
CERTIFIED PEER RECOVERY SPECIALISTS SupervisorPHONE NUMBER AVAILABLE EMAIL AVAILABLE Salisbury, Maryland LINKEDIN LINK AVAILABLE PROFESSIONAL SUMMARYCertified Peer Recovery Specialists with 2+ years of experience offering support to clients with mental illness, substance abuse, co-occurring disorder and aiding them to achieve personal recovery goals. Skilled in promoting patient self- determination, personal responsibility, and the empowerment inherent in self-directed recovery. Meets with clients regularly to offer one-on-one support and counseling and respond to call-outs and client emergencies. Well-versed in monitoring the client's behavior, schedule, medication, and arranging medical appointments, therapy sessions, support groups, and other resources to aid the client.SKILLS:Data Analysis - Time Management - Team Leadership - CRM(Customer Relationship Management) Software - Conflict Resolution - Patient Care - Organizational Communication - HIPAA Compliance - Google Suite EXPERIENCEINDEPENDENT CONTRACTOR 2021 - PresentACD Direct, Remote Deliver excellent customer service while processing donations daily, meeting 100% client expectations. Improve client databases while inputting 400+ clients' information into the system monthly, promoting data security. Achieve 80% call resolution for clients by offering prompt solutions to customers' queries and concerns, resulting in an optimal client satisfaction rate. Boost revenue generation by 22% through leveraging upselling to personalize the customer experience and customer retention.BEHAVIORAL HEALTH TECHNICIAN 2020 - 2021Hudson Behavioral Health Services, LLC., Salisbury, MD Offered patients care and aid by providing transportation to appointments 20+ times monthly. Abated relapses by monitoring and guiding 25+ patients, conducting rounds every 25-30 minutes during an 8- hour shift tracking treatment response. Improved efficiency while sending 120+ emails monthly regarding patient behavior and facility issues while adhering to HIPAA Laws. Promoted self-care and wellness while organizing 114 annual meetings to boost patients' productivity. Enhanced positive attitudes/behaviors by utilizing conflict resolution skills to redirect patients' negative behavior 50+ times daily. Heightened the effectiveness and efficiency by training new behavioral health technicians on company policies and procedures.ASSISTANT MANAGER /SALES ASSOCIATE 2019 - 2020Rent-A-Center, Salisbury, MD Targeted and retained repeat customers by ensuring excellent customer service, boosting revenue by $10 000+ monthly in sales, Streamlined workforce management efficiency while coordinating 4+ employees, improving employee retention. Created better customer experience by using the CRM Software to update 100+ customers' information monthly, boosting productivity. Maximized profit by making a sales quota of 5+ daily 20+ sales monthly. Improved the cash flow by calling 240+ customers monthly for sales and credit collection, reducing the risk of losses.ASSET PROTECTION/SECURITY 2019Walmart, Fruitland, MD Abated merchandise loss by streamlining policies/procedures, saving $5 000+ in stolen property weekly. Improved reliability while performing 1200+ audits weekly in compliance with the regulatory compliance procedures. Bolstered employee safety by implementing 5+ new policies and procedures, improving efficiency. Reduced theft by making 30+ reports of suspicious behavior to plainclothes officers monthly. CAP TEAM 2 SUPERVISOR 2018 - 2019Walmart 1890, Salisbury, MD Improved the quality of work by coaching 26+ employees on policies and procedures to verify compliance with regulatory standards. Heightened commitment and improved skills by assigning daily tasks to each employee for different departments. Increased inventory turnover while recording, overseeing, and finalizing inventory from 80+ trucks monthly, lowering cost. Abated cost by filing claims reports for damaged items, ensuring financial protection against loss. ADDITIONAL WORK EXPERIENCEDietary Aide/CookEastern Correctional Institution, Westover, MDEDUCATION & CERTIFICATIONSBachelor of Arts in Human Services Southern New Hampshire University, Manchester, NH In-view AddictionHonor Society: National Society For Leadership And Success (NSLS) (Sigma-Alpha-Pi). 3.954 cumulative G.P.A. CPR: Adult, Child, Infant & AED Training (BLS)In-viewCertified Peer Recovery SpecialistRegistered Peer Recovery Supervisor |
