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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER OBJECTIVEFocused professional with 3+ years of experience and a proven knowledge of customer communications, customersatisfaction, and procedure standardization. Aiming to leverage my skills to successfully fill the Customer Servicerole at your company.EXPERIENCEXEROX ( HUMANA), MADISON, MISSISSIPPICustomer Service, Feb 2020 - Dec 2021+ Keep records of customer interactions or, recording details of inquiries, complaints, or comments, as wellas actions taken.+ Check to ensure that appropriate changes were made to resolve customers' problems.+ Refer unresolved customer grievances to designated departments for further investigation.+ Review insurance policy terms to determine whether a particular loss is covered by insurance.VXI GLOBAL SOULUTIONS ( WORK FROM HOME), JACKSON, MSCustomer Service Rep, Nov 2018 - Jun 2020* Keep records of customer interactions or transactions, recording details of inquiries, complaints, orcomments, as well as actions taken.+ Check to ensure that appropriate changes were made to resolve customers' problems.+ Maintain customer accounts and record account information.Oversee customer financial accounts and process customer adjustments..+ Oversee a team of customer service representatives and ensure they meet monthly quotas.+ Follow communication guidelines, policies and procedures.+ Upgrade and cancel customer accounts by customer request.+ Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaintsTHE ORCHARD, MS, RIDGELAND.Care Giver, Dec 2016 - Nov 2017+ Administer bedside or personal care, such as ambulation or personal hygiene assistance.+ Prepare and maintain records of client progress and services performed, reporting changes in clientcondition to manager or supervisor.+ Care for individuals or families during periods of incapacitation, family disruption, or convalescence,providing companionship, personal care, or help in adjusting to new lifestyles.+ Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction ofregistered nurses or physiothera+ Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infantcare.EDUCATIONMISSISSIPPI COMMUNITY COLLEGEMS, JACKSONHigh School Diploma (May 2014) GPA: 3.5ADDITIONAL SKILLS+ Multi-tasking* Customer Care+ Time Management+ Typing+ Healthcare+ Customer Service+ Problem Solving* Microsoft Word |
