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Street Address  E. Riverhills Dr Apt B  PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryPrimary support to the Director and/ or Section ManagersCompiles schedules, minutes of meetings, conferences and other public functionsCoordinates special request by members to a major appointed Board, Commission, or Authority; and conducts special assignmentsAttend all staff meetings and takes meeting minutes, Updates monthly Org ChartEXPERIENCEFEBRUARY 2021  JANUARY 2022LOA COORDINATOR, SEDGWICKEstablishes and analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regularizationsTracks and codes documentation in accordance with internal workflow processes Identifies incoming plans Determine benefits dueMade prompt decisions based on service expectations as established by the clientMaintains relationships with clients throughout the claims processMAY 2020  FEBRUARY 2021DATA ENTRY CLERK, VastecOrganized documents and files for the Library of CongressMet and exceeded weekly goalsReviewed and analyzed documents for quality and accuracyInput alpha and numerical data into various systemsRetrieved data from the data base or electronic files as requestedTransferred data from paper formats into computer files or database systems with accuracyNovember 2018 to December 2019CUSTOMER SERVICE, UnitedHealth (LHI)Answered inbound phone calls from customers and assisted them with inquiries regarding appointments and disability benefitsScheduled appointments for United Healthcare customersCollaborated with health-care providers and internal specialistsResearched complex issues utilizing multiple databases Utilized conflicts resolution skills when assisting customersEDUCATIONJANUARY 2018-DECEMBER 2020OFFICE MANAGEMENT AS DEGREE, hillsorough community collegeSKILLSAccounts PayableAccounts ReceivableQuickBooksMicrosoft OfficePayrollBookkeepingTypingDatabasesCERTIFICATIONS AND LICENSESOffice Support CertificateNotary PublicRecords Management Certificate6-20 Adjuster Licenses