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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWORK EXPERIENCELoan Officer April 2019- April 2021Broadway Financial Services, Chicago, ILProcessed loans for customersConducted collections callsMaintained customers filesLoan Specialist/Call Center November 2018- February 2019 Lasalle Network/ Acceptance Solutions Group, Chicago, ILHandled incoming calls from customers who applied onlineTransferred to loan officers for approvalDetermined customers qualificationsRetail Manager September 2012- January 2015Vitamin Shoppe, Evergreen Park, ILPerformed opening and closing proceduresProvided excellent customer serviceConducted sale audits, inventory control and bank depositsFine Arts Coordinator July 2006- December 2013Abounding in Christ Love Ministries, Dolton, ILManaged and developed staff of 40 individualsConducted and scheduled rehearsals and monthly meetingsFacilitated monthly staff meetingsResponsible for presentations on Wednesdays and SundaysEDUCATION/ CERTIFICATIONSWendell Phillips High School, High School Diploma June 1986Columbia College, Chicago, IL 1986-1991SKILLS/FURTHER EXPERIENCE20+ years in the financial industry20+ years of call center experience15+ years managerial experienceCustomer service professionalStrong Interpersonal Skills