Candidate Information Name Available: Register for Free Title Customer Care Store Manager Target Location US-CO-Denver Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveTo build and foster customer relationships, and learn how to drive more revenue through those said relationships. Encouraging a positive Business relationship through offering a product beneficial to them.ExperienceAugust 2017 To CurrentEmail/Live Chat Customer Care HomeAdvisor Golden, COIn this role, I talk to three Service Professionals at a time, assisting them with everything on and around their account. I am given a weekly budget to give back-end credits to use at my discretion. I am challenged to help the Professionals see more success with our service, and encourage habits to best help the homeowners they come in contact with. I am challenged to have difficult conversations, but also being vulnerable in my assistance to them.I also assist with Facebook messages from pros and homeowners and assisting with submitting requests and directing pros to the best help with their account.I am able to receive CROS (Commission) by encouraging and making changes to grow their account, and spend more with the company. I am challenged to keep and grow the business relationship between the Service Professionals and the product that HomeAdvisor offers them.I also participated in the Aspiring Leadership Program which is a 6 week program to help build my coaching and leadership skills within and outside of the work place.January 2017 August 2017Business Customer Care Inbound HomeAdvisor Golden, COIn this role, I took inbound calls from our Service Professionals, and assisted them in account maintenance, credits, and best practices to build their profile and see a Return with the leads they are sent. I was challenged to take every call with a new perspective, and better my conversations with the customers I interacted with.I was challenged to interact with customers by phone and address any pain points on their account or with their experience with the leads they receive, and offer a viable solution for them to see success.February 2014  January 2017Shift Manager Starbucks Golden, COAt this job I am responsible for assisting customers and assuring their satisfaction, all while leading a team of baristas in order to achieve results that the Store Manager has set in place. I challenge my team to do their best and show them what is possible for our company, as well as being responsible for creating the best atmosphere possible for our clients as the acting manager on duty, including solving any customer complaints or questions. I also get to be involved in each person's development in the business, and have the opportunity to constructively coach and enable them to challenge themselves as well. I enjoyed helping customers start their day off right with a cup of coffee, and aiding in my team's growth in the process.