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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummarySales professional who excels in a fast-paced, deadline-driven environment. Client-focused with broad knowledge of customer service. Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals. Enthusiastic sales associate possessing expertise in the retail sales industry. Reliable, punctual, and hard working.HighlightsApproachable Customer Service ExpertiseFlexible Punctual and ReliableDedicated Team Player Team LeadershipExcellent Time Management DependableRelationship Selling Cheerful and EnergeticExperienceOmaha SteaksOmaha, NEOutbound Sales Representative 3/16/2007 to 7/1/2010 Called clients, made sales, following up with personal and company clients. Trained other reps on how to sell.Omaha Post OfficeOmaha, NEAutomations 07/2010 to 12/2010Seasonal help- Sorting Mail, Mail distribution, zip code sorting with machines, multi-tasking, working with teams, and time management with tasks. Childrens PlaceOmaha, NESales Associate 07/2013 to 05/2014Sales Associate- did register sales, credit card sign ups, meet and greet customers, stocking, inventory, shipments, closings and cleaning, upselling merchandise. Took care of customers and did what it took to make numbers and make the customers experience an enjoyable one.DebOmaha, NEAssistant Manager 03/2014 to 11/2014Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Describe merchandise and explain the operation of merchandise to customers. Facilitated monthly and quarterly physical inventory counts. GymboreeOmaha, NEAssistant Manager 11/2014 to 3/2016Computed sale prices, total purchases and processed payments. Describe merchandise and explain the operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment, and exchanges. Sun Tan CityOmaha, NETeam Member 3/1/2016 to 5/1/2017Performed closing and opening duties, sold products to customers, trained new employees, and constantly up to date on new products and services to relay to customers.H&H ChevroletOmaha, NECustomer Service Specialist 3/16/2017 to 2/17/2019 Interact with customers by phone to make appointments, collect information, and conduct follow-ups. Notify Customers about recalls that are issued. Follow-up with customers about satisfaction of service and sales. Resolve problems and clarify any issues with the customer. Build relationships and long lasting impressions with customers.AloricaOmaha,NECustomer Service Specialist10/28/2019-08/24/2020ResponsibilitiesTo provide collections/receivables management phone support for one or more clients at our contact center facilityAssisting customers with making outstanding payments for clients A consultant to the customer, empathizing with their situation, encouraging and educating them, and offering assistance and payment options Handles various incoming and outgoing collections-focused phone calls private mortgage insurer's (PMI) rules and guidelines Resolves customer questions, complaints and collections inquiries in a professional, helpful mannerConnects with existing and potential customers and aims to resolve inquiries related to receivables managementUtilizes computer system to verify and document customer requests Talks to customers over the phone to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Constant sedentary workBank Of The WestResponsibilitiesResponsible for performing various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveriesPerformance objectives will be assigned on an individual basis regarding specic area(s) of responsibilityTake all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound callsMay initiate and prepare les for repossession, charge-off, NOD and skip traceAbility to assess customer's nancial situation for possible referral for loss mitigationUses various collection systems to update customers' accounts and to send correspondenceUnderstands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting ActOther job duties may include the following: Understands and adheres to Fannie Mae(FNMA), FHA (HUD), Veteran's Administration (VA), and all private mortgage insurer's (PMI) rules and guidelinesPerforms other duties as assignedReferencesJames MoonBank Of The WestPHONE NUMBER AVAILABLEKatie KaiH&H ChevroletPHONE NUMBER AVAILABLERashannaSupervisor at AloricaPHONE NUMBER AVAILABLE. |
