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Click here or scroll down to respond to this candidateCandidate's Name
Sanford, NC Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYTalented leader offering 10+ years of experience. Proven leadership skills with developed principles and processes specically for customer satisfaction. Now seeking to contribute my experience, expertise and skills to a leadership position.SKILLSEXPERIENCEAMAZON FULFILLMENT CENTER RDU1Durham, NCOPERATION ASSOCIATE / AMBASSADOR 08/2018 to 08/2020Performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, unload trucks. also responsible for communicating instructions to other associates, motivating them, and keeping their work areas safe!KISCO SENIOR LIVINGRaleigh, NCCUSTOMER SERVICE SUPERVISOR 02/2016 to 05/2018*Oversee front desk daily activities such as: Developing project timelines # Delegating tasks to team members*Assist resident(s) and their family with their demands while also approaching all encounters in a friendly, serving-oriented manner. *Distribute rent invoices and process resident rent checks.*De-escalation of conict that arises on property*Update Manager with information regarding residents during Daily Line-up meeting team members/ Director to make sure the overall establishment is on one accord.QBE INSURANCE COMPANYMorrisville, NCCUSTOMER SUPPORT SUPERVISOR 11/2008 to 08/2014*Coached and developed customer service representatives while supporting associates.* Contributed to effective customer service by promoting organizational policies and best practices, auditing random accounts for accuracy and compliance, monitoring calls against established metrics to ensure alignment with productivity and quality standards achievements of service level agreements.* Assisted with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals*Assisted with resolution of escalated calls by utilizing knowledge and available resources to answer teammates questions, resolve customer inquiries and notify up-line issues pending resolutionEDUCATION AND TRAININGASSOCIATE OF BUSINESS ADMINISTRATION: ACCOUNTING AND FINANCEThe Community College of Baltimore County, Catonsville, MD(NO DEGREE): MEDICAL BILLING, MEDICAL TERMINOLOGYWake Technical Community College, Raleigh, NCNorth Carolina Notary (Commissions Expires 2023) |
