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Click here or scroll down to respond to this candidateShing LiRochelle Park, NJ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEInformation Technology Specialist with in depth technical knowledge in systems support in the Information Technology field. Diversified background, including mainframe and PC application development, programming, software testing, systems administration and customer support. Highly organized with proven history of completing projects on time and within budget. Able to pinpoint problems, provide creative solutions, and follow through to resolution in timely, cost effective manner. Adapts readily to change. Eager to learn and expand capabilities. Works well independently and as part of a team.Core SkillsPlanning and OrganizingProgram Development and DeploymentFunctional RequirementsTechnical and Customer SupportResearch DevelopmentSystems AnalysisTechnical SkillsOperating Systems: z/OS, OS/390/MVS, Windows, UNIX (Solaris).Software: DB2 Connect, Sybase DirectConnect, Data Studio, Platinum, PeopleSoft Financials, MS Office, LoadRunner, Remedy, ServiceNow, SharePoint, Skype.Languages: COBOL, JCL, SQL, SQR, UNIX Script, WebFOCUS.Databases: DB2, Oracle, MS SQL Server, IMS.ExperienceSunrise Systems 08/2021 02/2022Senior TechnicianInstalled firmware, operating systems, test tools, and related software packages. Test tools/scripts execution and results analysis. Troubleshot system errors for corrective actions. Execution of system hardware repairs. Identified and executed process improvement.Prudential Financial 10/2013 05/2021Senior SpecialistProvided technical expertise and guidance to customers and personnel in all areas related to mainframe systems. Served as SME in IBM mainframe systems hardware, operating system (z/OS) and system software utilities to support the implementation of short and long-range department Information IT activities.Managed the operation of mainframe HW / SW systems components; performed design, development and integration testing of software applications.Monitored and optimized problem solving / tracked support; integrated system fixes, updates, and enhancements. Developed and designed component-based multi-tier enterprise applications. Analyzed system procedures and made recommendations for improvement.Developed standards and criteria for assessing mainframe systems performance; developed and maintained performance measures; designed, wrote, executed, and analyzed benchmark programs to test proposed software features; planned / scheduled installation of new or modified operating systems, applications and software.Reviewed, analyzed, and modified systems, including encoding, testing, debugging and installing for a large-scale system. Developed test plans and participated in post-implementation reviews to ensure requirements are met.Provided 24x7 on-call coverage of critical situations to ensure system availability and performance stability to the user community.IBM Global Business Service 11/2010 11/2012Information Technology SpecialistMaintained PeopleSoft SQR programs and COBOL DB2 for the HR Payroll application. Resolved IT tickets and applied change management processes to expedite / test programs.Coordinated user acceptance testing and worked directly with end-users to manage tasks associated with testing. Maintained documentation / operating procedures to improve and develop new processes.US Department of Commerce Census Bureau 10/2009 09/2010Assistant Manager for TechnologyCoordinated automation operations to efficiently support Local Census Office (LCO) functions.Conducted on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware telecommunications systems. Provided technical assistance, guidance, and training to staff for using computers, software and peripherals.Led automation supports efforts and coordinated resources to support all LCO data entry and automation activities for operations control system, asset management, payroll and personnel system. Administered user accounts and provided support for LCO staff.Verizon Communications 07/2000 12/2008Systems SpecialistSystem Administrator and assisted in the automation of the ViewStar system. Automated the bill payment process for employee expenses and supplier bills that saved over $1-2 M per year and increased efficiency with fewer errors.Developed, maintained SQR programs for PeopleSoft applications and disseminated procedures / documentation for various applications. Supported reporting / query needs.SME for projects including introduction of new systems, new programs and enhancement of existing systems, ensuring product quality, problem resolution, successful implementation of key business functionality and client satisfaction 100% of the time.Evaluated options for meeting user needs, and ensured that system requirements were identified, prioritized and incorporated in an efficient manner. Met budgeted hours, project timelines and delivered defect-free code while preventing disruption to users.Additional Relevant ExperienceBell Atlantic Corp. (now Verizon Communications) Software EngineerNYNEX Corp. (now Verizon Communications) Systems Analyst; ProgrammerEducationMaster of Science (MS), Finance - New Jersey Institute of Technology, Newark, NJMaster of Business Administration (MBA) - Long Island University, New York, NYMaster of Science (MS), Computer ScienceBachelor of Science (BS), Computer Science and MathematicsState University of New York at Albany, Albany, NY |
