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EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEResults-driven customer service professional with extensive experience in call center support. Strong attention to detail, communication, follow-up, and organizational skills. Demonstrated success and experience working in the call center. Ability to relate and interact with people from a variety of educational, cultural, and social backgrounds. Works accurately and effectively with confidential data. Creative problem solving with proactive focus and foresight. Outstanding written, verbal, and networking skills. Ability to independently manage multiple tasks in a professional manner. Extensive knowledge of computer software.EXPERIENCEJUNE 2021 TO PRESENTCUSTOMER SERVICE REPRESENTATIVE, PRIORITY HEALTHData entryKnowledge of CHAMPS, Cisco Finesse, Microsoft Outlook, and CalabrioMedical terminologyAssist callers with benefit and claim informationAssigned tickets to other departments for resolutionManagers low call volumesJULY 2010 TO NOVEMBER 2020CUSTOMER SERVICE ASSOCIATE / SUPPORT CLERK, DELTA DENTAL PLAN OF MICHIGANData entry, computer work, ETS, Microsoft Outlook & Teams, Interaction Desktop.Knowledge of dental codes and terminology.Managed 80-100 customer calls per day using phone and headset.Assisted callers, both customers and dental providers, with benefit and claim information.Worked quickly and efficiently to solve customer issues.Mailed benefit, claim, and provider information.JANUARY 2008 TO JULY 2010CUSTOMER SERVICE REPRESENTATIVE, WASTE MANAGEMENTManaged high volume of incoming calls from customers answering questions and resolving issues.Communicated professionally over the phone using a headset.Maintained the ability to quickly assess information and make decisions.Multi-tasked throughout each shift.Excellent verbal, written, and keyboarding skills.JULY 2006 TO JANUARY 2008CUSTOMER SERVICE REPRESENTATIVE, EDSManaged high volume of incoming calls from customers answering questions and resolving issues.Communicated professionally over the phone using a headset.Maintained the ability to quickly assess information and make decisions.Multi-tasked throughout each shift.Excellent verbal, written, and keyboarding skills.EDUCATIONEASTERN MICHIGAN UNIVERSITY, STUDIED PSYCOLOGYOAKLAND COMMUNITY COLLEGE, PREREQUISITE COURSES