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Title Customer Service Store Manager
Target Location US-NY-Brooklyn
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Store Manager - SprintNew York, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceStore ManagerSprint - Brooklyn, NYAugust 2018 to PresentLead and inspire a sales team to provide an unparalleled customer experience Teach and Coach on Sales floor Continuously learning products and new solutions Encourage consistent success and career development through formal, monthly one-on-one coaching sessions Analyze individual and team performances against business goals and implementing business improvement strategies Deliver operational and merchandising excellence in a dynamic environment Maintain clean work environmentStore ManagerAT&TOctober 2014 to June 2018Developed and trained onboarding employees Performing daily role plays with staff to assure accuracy. Store Leading with emerging products such as WHP, Tablets and Direct TV Built strong customer base and referrals B2B sales Banks, hospitals, Local Unions, Restaurants Etc Performed weekly coachings and retail observations with staff regarding individual sales metrix. Daily inventory counts Maintained very clean work environmentSales RepresentativeAT&TApril 2012 to October 2014Meeting and exceeding individual as well as team sales quotas One of leading sales reps in accessories and mobile protection company wide Supporting store manager with daily organizing and tasks Performing call backs as well as telesales for existing customers in database Managing account and billing for steady clients on a daily basis Resolving issues, concerns and creating raving fans Building healthy and productive relationships with local corporate companies as well as small businessesStore ManagerSprint - Massapequa, NYFebruary 2011 to March 2012Provide courteous customerservice in store Lead team of retail sales staff in achieving sales targets and managing the designated departments of the store Analyze and interpret trends to facilitate planning Use information technology to record sales figures, for data analysis and forward planning Update colleagues on business performance, new initiatives and other pertinent issues Organize special promotions, displays and events Maintain clean and organize working atmosphereAssistant ManagerSprint - Merrick, NYNovember 2009 to January 2010Understand and support store operations, policies and procedureProvides prompt, courteous customer service and professionally resolves customer issues.Conducts performance and disciplinary discussions in Store Manager's absence.Constantly reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve sales and operational goals. Assistant Store ManagerWireless Velocity - Garden City, NYOctober 2008 to October 2009Greeted customers in professional manner Provided customers with information on many benefits offer by store Provided Ready Now service for customers Supports the Store Manager in implementing company programs by working directly with the shift team to execute action plans that meet sales, operational and organizational objectives. Demonstrates knowledge and engages in conversation with customers to understand the customer needs and the needs of the community in which the store exists. 274 E23Rd Street Brooklyn, Ny 11226PHONE NUMBER AVAILABLEEducationDiplomaMartin Van Buren High School2006Skills Retail Management Team Building Scheduling Sales Inventory Merchandising Payroll Customer Service Retail Cash Handling Management Microsoft Excel Operations Marketing trainingAssessmentsSales: Influence & Negotiation  ProficientOctober 2019Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: https://share.indeedassessments.com/ share_to_profile/46cc767699dd6ddb2c2631f07dbd80bdeed53dc074545cb7 Full Time Mobile Expert  ProficientOctober 2019Tendency to be dependable and come to work.Full results: https://share.indeedassessments.com/ share_to_profile/5f8904ab711692728acb1ab9c3934559eed53dc074545cb7 Sales Skills: Influence & Negotiation  Highly Proficient September 2019Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.Full results: https://share.indeedassessments.com/ share_to_profile/8e9741881b0a2c01037221dfde6a4043eed53dc074545cb7 Sales Skills: Influence & Negotiation  FamiliarAugust 2019Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/ share_to_profile/71882f41b291a9bfbbc3b819ee86b1daeed53dc074545cb7 Business Math  CompletedAugust 2019Measures a candidate's ability to use basic math to solve problems in a business context. Full results: https://share.indeedassessments.com/ share_to_profile/4bf20f14c490bcd4927ba5f7d65c4e4deed53dc074545cb7 Personality: Customer Service Fit  FamiliarSeptember 2019Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/74a86ee3e114f82f008833c887afe0a2eed53dc074545cb7 Supervisory Skills: Directing Others  Highly Proficient July 2019Motivating others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/share_to_profile/ c9b352637e884d90487b84a4772996d0eed53dc074545cb7Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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