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Click here or scroll down to respond to this candidateCandidate's Name
9 Sundance Way, Natick, MA Street Address
PHONE NUMBER AVAILABLE / EMAIL AVAILABLEOBJECTIVE: Marketing or Sales position with responsibility for developing and executing strategy, reporting and analysis to improve growth and retain customers in a dynamic, growing business.EDUCATION: UNIVERSITY OF MASSACHUSETTS, Amherst, MAMay 2006, Bachelor of Arts, Journalism & Bachelor of Arts, PsychologyPROFESSIONAL EXPERIENCE:Massage Envy, Shrewsbury, MAFRONT DESK ASSOCIATEMar 20 - July 20Check people in for their services by detailing what service they are receiving (massage, facial, microdermabrasion) and asking questions and taking temperatures due to Covid 19 protocolCleaning up all rooms of services, and public areas, and doing laundryPromoting memberships to the Massage Envy services and getting people to sign up for themLearning and being able to speak to all products on shelves. Aromatherapy, face and body regimens.Opening and closing the store including the register.Bank runs for change and deposits.Hampton Inn and Suites, Worcester, MAFRONT DESK ASSOCIATEApr 19 - Oct 19Check people in at the hotel, create key cards for guests, check IDs, and collect payment from guestsCreate new reservations, and cancel reservations for guestsEnsure guests have an exceptional stay at the hotel, providing services to guests that they requestAnswer phone calls to hotel and provide guests with information about the hotel, the services the hotel provides for guests, along with transferring calls to management when absolutely neededEnsure the treat shop is stocked correctly and collect payment from guestsRun reports for the hotel twice per shift, including all downtime reports,payment inquiry reports, price override reports and ensure reports are correct for next shift.Act as a main liaison between guests and managementConsumer Research Solutions, Worcester, MADATA ANALYTICS ASSOCIATEMar 19 - Sep 19Analyze data from multiple resources and enter it in to a data content management systemReview past data on RV's and update it in data content management systemUpload photos in data content managementEnsure all data is found and sorted correctlyFrom December 17 to Dec 18 I was taking care of a sick family member. I was unemployed during this time.Cumberland Farms, Westborough, MAMARKETING PROJECT ANALYST Oct 16 Apr 17Work on multiple projects including gathering necessary resources, identifying project requirements, building out timelines to meet company goals.Analyze a campaign's return on investment, percent change year over year and potential to expand to other stores.Evaluate market penetration on new products in the dispensed beverage category.Analyze marketing metrics to identify store locations to be renovated.Work with advertising to develop campaign materials to promote coffee campaigns.Meet with vendors and partners to ascertain marketing goals and review steps to meet these goals.Develop training materials for the dispensed beverage category and developing requirements to be met by all store managers and employees to ensure best-in-class coffee and services.Offer insights to Senior Vice President of Marketing and CEO.Starwood Hotels & Resorts, Fall River, MASALES & SERVICES REPRESENTATIVE Apr 16 Aug 16Receive in-bound calls from new and returning guests to help locate the best hotels and resorts experience based on guest needs.Critical communication skills to enhance overall guest experience.Create memorable interactions that bring our brands to life for our guests before they ever step inside the hotel.Reported metrics on sales, call handle time, engagement with customer and foundation critical information to guest.In-depth brand and technical training/ support to create an exceptional experience for guests.Kelloggs, Franklin, MAREGIONAL SALES REPRESENTATIVE II Oct 14 Oct 15Growing base sales through maximizing distribution, share of shelf, and selling incremental displaysWriting, entering, and processing customer ordersEnsuring that customers are sufficiently merchandised by controlling back room stock and shelvesLeveraging the merchandising team to execute product placementPresenting new ideas and new ways of thinking in an effective and persuasive mannerUtilizing coverage plan to meet and exceed call coverage expectations for customersProviding data and insights to internal partners for growth from in-store consumer activityPromoting and fostering a collaborative teamwork-based culture to support winning in the marketplaceSelf-Employed, Natick, MAMARKETING CONSULTANT Apr 12 Sept 14Project management for start-up businessSocial media marketing, content marketing, presenting analytics.City Sports, Wellesley, MASALES ASSOCIATE May 14 August 14Customer service, sales, returns, email captureRetain and acquire customers with Insider loyalty programBrand/product knowledge shoes, equipment, apparelVictorias Secret, Natick Collection, Natick, MASALES ASSOCIATE Nov 13 May 14Customer service, sales, returns, email/phone captureRetain and acquire customers with credit loyalty programBayliss Furniture Distributor, Newton, MAECOMMERCE PROJECT MANAGER May 13 Sep 13Provide data for multiple e-Commerce vendors; update image uploads, creative copy-writing, pricing to get product ready to purchase online.Parametric Technology Corporation, Needham, MA Aug 06 Feb12REGIONAL MARKETING MANAGER Oct 11 Feb 12Channel Marketing Manager (Americas)Created and presented monthly marketing strategy, tools and best practices webinars for Value-Added Resellers and Channel Partners supporting product revenue growth objectives.Ensure alignment of strategy and goals for worldwide VAR network.Improved accessibility of marketing campaign materials to our Partner Portal and Marketing Resource CenterCommunicated Marketing Development Fund strategy to encourage VAR marketing efforts, approved VAR marketing funds.Demand Generation Manager (Americas)Media placements for multiple software products for an SMB audience including concept, strategy and budget planning.Create advertisement campaigns and marketing strategy to increase awareness, generate new leads and opportunities for sales teams.GLOBAL eCommerce MANAGER Oct 09 Oct 11Grow revenue stream for PTC software products.Achieved $1.5 2.2Million Net Revenue Y.O.Y.Worked with cross-functional group to integrate ecommerce platform with CRM and sales systems.Expand reach of ecommerce function by creating eStores in new geographies and adding new software products.Report and present ecommerce metrics (traffic, conversion, revenue).Manage budget within defined marketing budget plan.Encourage social media efforts (LinkedIn, Google Ads, Facebook, Blogs).Strategy & Prioritize tasks based on corporate goals.Manage 5 direct reports, multiple vendors and leverage internal resources.MARKETING SPECIALIST Aug 06 Oct 09Achieve revenue and lead generation goals on PTC eStore Set up, manage and promote software products on ecommerce platform.Create comprehensive direct response marketing campaigns Direct Mail, Email, Google Adwords, Banners, A/B tests, reporting.Cross-functional meetings with departments including fulfillment, creative, finance, customer service, business units/product management, pricing and packaging.Provide leadership and guidance to our team in China to ensure success.COMPUTER SKILLS: Microsoft Office, Siebel CRM, Oracle iProcurement, Adobe, eCommerce, Google Analytics, Social Media, Basic HTML |
