Candidate Information Name Available: Register for Free Title Digital Communications Support Agent Target Location US-IL-Champaign Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  English Creek Ct. Apt. A Champaign, IL 6182PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYI am a reliable, persistent individual, who has accumulated four years of customer support and gained experience as a remote worker. I was promoted to the Digital Communications team where Ive demonstrated the ability to multitask between replying to customers emails and facilitating customers about billing or technical support questions through live chat.EDUCATION08/2012-05/2017 High School Diploma, Champaign IL, Central High SchoolSKILLS & ABILITIES Self-motivated, driven Communication (written/verbal) Quality and precision-focused Time management, ability to focus CS-ticket knowledge Comfort with technology, basic troubleshooting, and APIsRemote Communication Tools Windows 10 Laptop, Internet Speed 400 Mbps, Ethernet Cord SaaS: Salesforce Microsoft Office (Outlook, Word, Excel)EXPERIENCE10/2020- present Customer Solutions Agent- Remote, Teleperformance I handle incoming phone calls, emails, or live chats regarding members accounts, purchasing subscriptions for members, offering discounts to canceled members, and technical support when navigating ancestry.com08/2019- 10/2020 Assistant Manager, Planet Fitness I handled incoming phone calls regarding members accounts, making calls to members about updating account information, and entering inventory into a database for accurate record keeping. Assisted in hiring, training, and developing new employees.