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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDiligent Customer Service Representative with proven technical abilities cosultation skills, and attention to detail. Effective at understanding customers' concerns and fielding wide range of inquiries with analytical and communication strengths. Maintains through and accurate documentation of all activities.SKILLS.Information security .Product promotion.Reliable .Transaction processingEXPERIENCE January2010-July2021Customer Service RepresentativeThe Auto Insurance Specialist LLC/Casa Grande AZ,85122.Customer service, answering phones,taking payments, update policies per customer request, order office supplies, marketing..Answered customer questions about policies and procedures with a friendly and knowledgeable approach..Protected customer and company information with strict use of established security procedures. .Contributed to billing accuracy by determining charges for service requested, collecting deposits,and arranging long-term payments plans...Sold products to customers during routine service calls using strong cross- selling abilities. .Answered { Numerous} inbound calls each day to handle various concerns, set appoinments, and close sales..Managed paperwork and [Software} updates for new sales and programs sign-ups. .Completed inquiries and followed up with customers to share findings and offer solutions.EDUCATIONMarch1999 High School DiplomaRoy Miller High School, Corpus Christi TX 78408 |