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Chicago, Illinois PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveProfessional and experienced individual with demonstrated expertise in the Administrative, as well as, Healthcare field, looking to obtain a position within a reputable establishment that will utilize and enhance my interpersonal skills.ProfileMotivated, personable Administrative support professional offering versatile office management skills and proficiency in Microsoft programs. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting all guidelines.Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.Skills SummaryPatient RegistrationWritten CorrespondencePoint of Service CollectionsBasic Medical TerminologyData Entry/Alpha NumericCustomer ServiceSchedulingMarketing & SalesAccounting/BookkeepingFront-Office OperationsProfessional FilingMedical Chart PreparationEPIC/EPIC P1Professional ExperienceCOMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGYRegister patients for surgery for busy office averaging 34 appointments daily.Prepare complex reports/medical charts managed for any and all adjustments needed to be made within company.Author professional correspondence to customers and vendors.Rapidly learn and master varied computer programs; knowledge of EPIC, CERNER, IBAX, MS Word, Excel, Powerpoint, Windows, Type 35 wpm, ability to operate multi-line switchboard.CUSTOMER SERVICE/MARKETING/PROBLEM SOLVINGOversee front-office operations and provide impeccable customer service:Excellent written and verbal communication skills.Developed and maintained good rapport with all clients.Effectively resolved clients complaints, concerns, or issues.Presentations resulted in standing-room-only crowds of 50+.Finances: accounts payable/receivable, invoicing, billing, and budgeting.Supervision of a total of three receptionist interns.Employment HistoryNORTHWESTERN MEMORIAL HOSPITAL-Chicago, Il 60611Patient Registration Representative, May 2015-PresentTHE SPLC GROUP Chicago, Il 60653Asst. Property Manager, May 2009 to Jul. 2015NORDSTROM Chicago, Il 60611Sales Associate, Jul. 2003 to May 2008ZENITH ADMINISTRATORS Chicago, Il 60611Administrative Assistant, Dec. 2001 to Jul. 2003EducationDEVRY UNIVERSITY CHICAGO,ILTechnical Management/Criminal Justice-2010GPA: 3.4Completed courses in Business, Management, Criminal Justice, Computers and Word processing.CAPELLA UNIVERSITY-ONLINE STUDIESHealth Care Administration Bachelor Degree Program-PresentGPA:4.0Completed courses in Administrative Healthcare |