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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE ~ Email:EMAIL AVAILABLECustomer Service/Cash Management ProfessionalHighly experienced in Cash management and Customer Service. I am seeking a position that would fully utilize all my skills and abilities. Outstanding problem-solving, analytical and decision-making skills with proven ability to conceptualize solutions to challenging situations and implement practical, cost- effective plans. Characterized as a prolific team-builder and organizer with an emphasis on customer service and satisfaction. Areas of expertise encompass the following: Customer Service Cash ManagementCustomer Relations Personnel ManagementCash Handling Processes Player DevelopmentTeam Building/Coaching/Leadership Skills Gaming Regulations Scheduling Data Entry/TroubleshootingGraduate- C.E. Byrd High School, Shreveport, LACashingTrainingCertificate-Bank Operations,Racine, WI Customer Support Service CertificateLeadership Program/SupervisorTrainingLevel I and Level II Leadership Education and Development Program Total Quality ManagementPROFESSIONAL EXPERIENCEThe Downtown Grand Casino and Hotel, Las Vegas, NV April 2017-Present Cage ManagerTeam Builder, Customer Service, Oversee Cage Operations, Scheduling, Purchasing of supplies, timekeeping (Same responsibilities as mention below on previous Casino Jobs) Bellagio Casino/Hotel, Las Vegas, NV Sept 04 Oct. 2016 Cashier Cage SupervisorResponsible for overseeing the day-to-day operations of the cashier cage. This includes managing the daily accounting of over $10,000,000 in on-hand cash. Other responsibilities include but are not limited to scheduling credit clerks and cashiers to the appropriate location customer need and cashier staffing levels. Responsible for balancing of daily banks balancing and managing customer challenges. Ensure all cashiers and transactions adherence to state gaming and internal rules and regulations. Maintain accuracy and prepared reports on all cashier activities on weekly and monthly basis. Participated in regular meetings and assisted to recruit staff if required. Supervised over 70 employees to ensure effective support to the customer while creating a cohesive and positive work environment. Bellagio Casino/Hotel, Las Vegas, NV Jan 02 Sept 04 Cashier Asst. SupervisorActed as shift supervisor in the absence of the Casher Cage Supervisor. This includes managing the daily accounting of over $10,000,000 in on-hand cash. Other responsibilities include but are not limited to credit clerks and cashiers with regards to the scheduling. In addition, responsible for balancing of daily banks balancing and customer challenges. Ensure that all cashiers and transactions adherence to state gaming and internal rules and regulations. Train newly hired cashiers on cash handling procedures. Responsible for the daily performance of cashiers, up to 72 employee while on shift. Bellagio Casino/Hotel, Las Vegas, NV Feb 99 Dec 01 CashierResponsible for exchanging cash for the following; chips, traveler checks, markers, customer withdrawals, personal checks. Initiated paperwork for customers in compliance with company procedures to establish personal credit lines. Updated and ensured that all customer information such as ID scans, review dates, addresses, and any other information required were being kept current. These transactions were completed while exhibiting outstanding customer service. OTHER PROFESSIONAL EXPERIENCEPrime Cable, Las Vegas, NV March 98 Sept 98 Data Entry/Troubleshoot/Call Center/Sales Customer Service RepresentativeHorseshoe Casino/Hotel, Bossier City, LA Jun 94 Jan 98 Lead Shift Supervisor/Main Banker/Player Development VIP Boeing, Irving, TXMaterial Handler/Union StewartHarris Adacom, NorthDallas,TX1988-1989Troubleshooting, Dispatcher, Data EntryWillis Knighton Hospital, Shreveport, LA1985-1988EKG Technical.LICENSE & CERTIFICATESCertificate, Opportunity Industrialization Center, Bank Operations, Racine, WI Level I and level II Leadership Education and Development Program Hotel Front Desk Training (HIS)Leadership Program/Supervisor TrainingTotal Quality ManagementLouisiana and Nevada State Board of CosmetologyCustomer Service TrainingCashier Training |
