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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Armitage AvenueAddison, Illinois Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECommunity Outreach Director, January Street Address - March 2020Rhema Revealed Worship Church, Chicago, IllinoisSupported expansion and delivery of free services to members of the community who were survivors of domestic violence and drug addiction.Brought awareness to the community of services provided to local families.Coordinated monthly outreach meetings with local leaders, business owners, and the community.Developed and implemented outreach strategies to increase use of individual and group counseling services and resources.Implemented program strategies, coordination of daily activities, and recommendations to policies, priorities, and program procedures.Enhanced the nonprofits communicative efforts with pro-active outreach to the Community.Enhanced social media presence to disseminate information and cultivate positive public relations with community.Connected people in broader community by creating and cultivating relationships with businesses, individuals, and other relevant organizations.Community Outreach Coordinator, December 2015December 2016Rhema Revealed Worship Church, Chicago, IllinoisFood distributionCommunity Service Sign-upBack to School CoordinatorAgent Business Services Supervisor, February 2008June 2015U.S. Cellular, Chicago, IllinoisManaged timely and accurate processing, payment, and analysis of over 450 Agents compensation, totaling $325M+ annually.Supervised research and resolution of contingent refund disputes.Developed and monitored compensation trends, variances to expectations, and provided analyses.Monitored and reported credit limits, past due balances and the releasing of Agent Equipment Orders.Made recommendations to agent incentive compensation for new products/services (activation fees, renewals, residuals, features, etc.) and evaluated impact of new services to agent contract terms.Candidate's Name _Resume_Page 2Provided ad-hoc reporting and analysis support related to compensation trends and questions as needed.Exhibited a process improvement mindset and continually drive operational excellence by seeking efficiency gains by improving current processes and eliminating non value added tasks.Identified and analyzed the impacts of compensation changes through post mortem analysis to ensure desired results are achieved.Developed and implemented key audits and controls to ensure accurate financial records and compliance with SOX controls.Provided leadership, guidance and training on internal financial goals, risk assessment and overall operating effectiveness.Lead and developed 6 to 8 direct Agent Business Services associates by: coaching team members and providing timely feedback on performance, leading by inspiration, and completing performance evaluations and related developmental plans.Managed all aspects of site projects and customer service.Managed the item processing operations, including in-clearings, proof, and transit processing functions.Participated in strategic planning for the center. Serve as primary backup to operations manager.Lead the adjustment items, statement rendering and check processing operations.Lead the check imaging team. |
