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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Maple Hill Drive Cell: PHONE NUMBER AVAILABLEMemphis, TN EMAIL AVAILABLESUMMARY OF QUALIFICATIONS/SKILLS15 + Medical Office/Customer Service, Training and management experienceStrong commitment to producing quality results for internal and external customersProficient in Windows XP, 2007; Microsoft Office 2010, Intermediate Level Word, Excel andPowerpoint; Outlook, Internet Explorer 9.0; type 35-45wpmEXPERIENCEPatient CareTrained and coached newly hired medical office assistants/customer service representativesMaintained effective communication with patient families and representativesProcessed patient registration for office visits, admission intake and hospital dischargesVerified patient demographics, insurance coverage and collected co-paymentsScheduled follow-up appointments and surgeries for patientsAdministrative/Customer ServiceGreeted customers; answered incoming calls and routed calls to appropriate person or departmentConducted audits of petty cash and provided written quarterly audit reportsHandled/processed 100-150 phone calls per day in a busy, fast paced call center environmentVerified patients insurance via: internet, phone call or personal contactEMPLOYMENT HISTORYMethodist North Hospital, Memphis, TN Access Facilitator 2015 2016Le Bonheur Childrens Hospital, Memphis, TN Access Facilitator 2014 2015UC Davis Medical Center, Sacramento, CA Medical Office Assistant 2006 2013CHW Childrens Center Sacramento, CA Medical Office Assistant 2003 2006OTHER RELEVANT EXPERIENCEK-Mart Inc., Memphis, TN Assistant Manager 5 yearsPizza Hut Memphis, TN Shift Supervisor 4 yearsEDUCATION/TRAININGCharles A. Jones, Skills and Business Center Sacramento, CA 2003Administrative Medical AssistantConduit Global 2014Customer Service Training (6 weeks)Halls High School Halls, TNHS Diploma |
