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CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address  NW 43rd Court, Reddick, FL Street Address
PROFESSIONAL SUMMARYSKILLSCustomer service trainingCustomer service leadershipFriendly customer serviceReception serviceCustomer relationshipbuildingService team supportCustomer rapportCustomer interactionPositive customerexperiencesCustomer assistanceEXPERIENCECUSTOMER SERVICE REPRESENTATIVE 11 Aug 2018 Aug 2020 Ansafone Contact Center, Ocala, FLSatisfied customers every day with fast, friendly, and knowledgeable support for dental needs.Carried out high-quality customer service with little oversight. Collaborated well with team members to carry out daily assignments and achieve team targets.PACKAGE HANDLER Oct 2017 Aug 2018Mestizo Foods, Ocala, FLWorked in accordance with company policies and guidelines Ensured that boxes were properly stacked without causing damage to products or packaging.Worked quickly and efficiently while adhering to safety standards, processing workload with minimal supervision.Followed all health and safety regulations and company safety program requirements.RECEPTIONIST Apr 2015 Jul 2017Executive Taxes, Ocala, FLFollowed established procedures to protect sensitive and confidential information from unauthorized release. Accepted incoming mail and packages and routed to appropriate staff.Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions. EDUCATIONCERTIFICATE - SECRETARIAL STUDIES Jun 1984Santa Fe Community College, Gainesville, FLLM