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Click here or scroll down to respond to this candidateCandidate's Name
Street Address / PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYH igh-achieving Customer Service professional with supervisory experience and expertise in supporting customer needs. Earnest in helping each person with knowledgeable, speedy assistance. Adeptly balances performance targets and business objectives. SKILLS Bilingual English & Spanish 100% uent Procient in billing systems as: Nextgen, Sequelmed, ECW, Allscripts, AdvanceMD, EPIC Over 10 years in Customer Service 60 WPM & 10,000 KPH Excel spreadsheets Microsoft Word Accounts payable Quicken expertise Procient in billing systems as: Nextgen, Sequelmed, ECW, Allscripts, AdvanceMD, EPIC Credit card payment processing Conict mediation Account reconciliation Management of remote employees Conict resolution technique 1500 Form claim processingEXPERIENCECustomer Service Supervisor / PracticeMax Inc. - Phoenix, AZ 03/2014 - 01/2022 Claim processing for, Anesthesiologist, radiologist, ER Physicians, Primary doctors and many others specialties. Answer Spanish calls and take care of all the patients needs and concerns. Monitored daily activities of the customer service team, providing guidance and encouragement to optimize productivity. Investigating sensitive customer service complaints and delivering prompt resolution to customer satisfaction. Monitored nancial bookkeeping for accuracy and compliance, resolving identied discrepancies Revised department schedules to maximize coverage during peak hours. Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital nancial information. Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data. Veried and logged deadlines in response to daily inquiries and requests Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers. Data Entry Specialist / Urology Center of Colorado - Denver, CO 09/2009 - 10/2011 As the only Spanish speaking person any Spanish calls were transferred to me. Completed over 9,000 10-key actions per hour with 95% error rate. Identied and corrected data entry errors to prevent duplication across systems. Maintained quality levels above prescribed minimums to support team productivity and e ciency. Updated departmental standard operating procedures and database to accurately reect current practices. Executed data verication to ensure expedient error detection. Maintained records by creating monthly reports, closing terminated records and performing chart audits. Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital nancial information. Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data. Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data. Veried and logged deadlines in response to daily inquiries and requests. Monitored updates to company databases and corrected any identied errors. Onsite Apartment Manager / Atlantis Community Foundation - Denver, CO 02/2003 - 12/2005 Maintained building's accounts by collecting rent and utility payments. Supervised administrative and maintenance sta supporting needs of tenants in 60 units in 3 di erent buildings. Coordinated e cient move-outs, cleanings and move-ins to minimize time between residents. Maximized occupancy with strong marketing and tenant relations skills. Coordinated general maintenance and repairs to keep facilities operational and attractive. Compiled and conveyed all operational and nancial data to the regional manager. created new audit procedures, reducing voided checks and ensuring regulatory compliance. Checked the accounting system on a regular basis to monitor transactions. Reviewed all invoices for accuracy, subsequently resolving various issues. Handled vendor invoice processing in a timely manner according to company policy. E ciently maintained accounts payable transaction processing and led team on training initiatives to ensure continuity.EDUCATION AND TRAININGEverest College - Phoenix AZ 05/2006Medical Billing Coding: Medical Insurance CodingMaryvale High School - Phoenix, AZ 05/1997High School Diploma |
