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Click here or scroll down to respond to this candidateCandidate's Name
Louisville, Kentucky Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLESUMMARYA self directed and detail-oriented administrator, with a strong background in franchise agreement drafting, legal analysis, correspondence distribution, compliance, payroll processing, and customer service. Demonstrates established capabilities in liaising between brand and franchisees, gathering supporting documentation for franchisee transactions, and facilitating continuous improvement with administration processes. Contributes to a companys success by using exemplary leadership, analytical, and communication skills to execute projects and fulfill goals in fast-paced environments, while perpetually redefining expectations. EXPERIENCEKFC, Louisville, KentuckyFranchise Contracts Administrator, 2017-2021Served as critical point of contact between brand and franchisees for all matters relating to franchise agreements and franchise transactions in general. Drafted and administered all franchise-related agreements for execution by franchisees, ensuring compliance with disclosure requirements, proper capturing of franchisee obligations, appropriate application of brand policies and incentives, and correct calculation of all franchise fees. Ensured prompt counter-signature and return of all agreements and fees, as well as supporting documentation required for transaction completion. Followed appropriate escalation procedures, including engaging direct supervisor or attorney as required. Assigned, logged, and communicated new KFC Outlet ID#s. Prepared and distributed all internal and external correspondence (e.g., letters, notifications, memos, reports) related to franchise agreements and franchisee transactions. Created and maintained electronic records pertaining to franchisee, restaurant, relationship, and agreement data. Built and shared know-how to maintain understanding of current incentives, internal process changes, and contract templates.Communicated regularly with internal and external contacts to provide instruction or explanation regarding contractual obligations, processes, and impacts, while maintaining appropriate level of confidentiality.Ensured accurate and timely filing of all franchise documents (through imaging and indexing all contracts, supporting documentation, and relevant correspondence in designated repository), and provided copies as required.Conducted research, analyzed legal issues, and assisted with problem-solving required to support internal and external clients in accordance with appropriate procedures.Identified and suggested ideas for continuous improvement to franchise administration process, and completed special projects as requested.Interacted with franchisees, attorneys, and accountants for franchisees, as well as following departments within KFC and Yum! Brands: Legal, IT, Operations, Finance, Development, Mergers and Acquisitions, Accounting and Control, and Taco Bell and Pizza Hut brand partners.YUM! BRANDS, INC., Louisville, KentuckyPayroll Supervisor, 2016-2017Provided daily supervision for three direct reports to ensure fulfillment of goals, processes, and procedures of above restaurant exempt and non-exempt employees.Managed company-wide severance project process including calculations and payments disbursements. Candidate's Name , Page 2YUM! BRANDS, INC., Louisville, KentuckyPayroll Coordinator, 2006-2016Provided maintenance of employees personal, job, merit, and tax records within PeopleSoft.Supported payroll processing team to ensure accurate processing of payroll payments.Resolved escalated issues and provided customer service by interacting with internal and external parties. ADDITIONAL EXPERIENCEMARYHURST, Louisville, Kentucky, Associate Development Director, 2002-2005. Served as liaison to private, business, and public prospective and active donors for not-for-profit social service agency. Maintained departmental data. Secured agency funds via telephone, direct mail, and one-to-one communications. Directed all aspects of special events. Secured $226,000 of$800,000-plus annual department budget.ELDERSERVE, INC., Louisville, Kentucky, Director of Social Development and Recreation, 1994-2002. Administered social development and recreational community-based programs and integrated services for community-based social services agency. Supervised and provided training and development for 22 department and agency staffs, including program coordinators, site managers, and volunteers. Assisted with securing $2 million capital funds campaign for Oak and Acorn Intergenerational Center. JEFFERSON HOSPITAL, Jeffersonville, Indiana, Marketing Assistant/Community Events Coordinator, 1989-1994. Served as assistant to Director of Marketing. Planned and implemented general public and professional programs, seminars, and events. Served as liaison between marketing department and internal and external contacts. EDUCATIONINDIANA UNIVERSITY SOUTHEAST, New Albany, IndianaAssociate of Arts, General Studies, 2002COMPUTER SKILLSMicrosoft Office Suite, Electronic Signature Programs (e.g., DocuSign), Smartsheet, Data Analysis Tools |
