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Click here or scroll down to respond to this candidateADELAJAOYESANYAEMAIL AVAILABLEPHONE NUMBER AVAILABLENewark, NJ Street Address
SKILLSRisk identification and mitigation planningDevelopment team trainingsDocumentation ManagementCustomer interaction and Customer ServiceReporting template developmentProblem-Solving and conflict resolutionLeadership and Self-MotivatedOrganization and Time ManagementTeam building, self-organization, self-managementProject ManagementCross functional communication / active listeningWeb development technologiesEDUCATIONInternational Scum InstituteSwitzerland 04/2021Certified Scrum Master (CSM): CSM Cert #PHONE NUMBER AVAILABLEExinLondon UK 05/2011ITIL V3 Cert # 057609Yaba College of TechnologyLagos Nigeria 08/1998Bachelor of Science: Computer SciencePROFESSIONAL SUMMARYInstrumental Scrum Master / IT project Manager bringing over 10 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.Work Status: Green CardWEBSITES, PORTFOLIOS, PROFILEShttps://LINKEDIN LINK AVAILABLEACCOMPLISHMENTSSupervised team of twelve (12) staff members.Used Microsoft Excel to develop inventory tracking spreadsheets.Achieved successful migration by completing the project two weeks earlier with accuracy and efficiency.WORK HISTORYCompunnel - Scrum MasterNewark, NJ 04/2020 - 12/2021Facilitated Scrum framework sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.Anticipated impediments to team delivery involving cultural barriers and logistical challenges.Worked effectively with multiple Scrum teams and Led sprint reviews, daily scrums and planning meetings to realize full team engagement.Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.Managed product backlog and supported Scrum framework for monthly sprint releases.Shielded scrum team from external interference for optimal productivity and success of Agile process.Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.Worked to provide continuous improvement for product development lifecycle, realizing 85% reduction in technical errors .Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.HR Management( Benefits & Payroll calculations/Absence Management)Icon Logistics Llc - Systems AnalystLaurel, MD 02/2018 - 03/2020Provided client support on system operation and troubleshooting.Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.Developed flowcharts and diagrams to describe and lay out logical operational steps.Resolved malfunctions with systems and programs through troubleshooting.Delivered in-depth customized software training, imparting knowledge of best practices for protecting data and minimizing errors.Gathered requirements and performed gap analysis through design workshops with users.Defined business goals to determine systems requirements.Improved web application system by adding new features and infrastructure hence increasing online traffic.Supported system developers by creating system models, diagrams, and charts.Investigated and addressed system issues to enhance usability and improve functionality.Detail-oriented Systems Analyst with 10 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.Boosted information sharing by enhancing interfaces between computer systems.Established specifications and coordinated production with software programmers.Schlumberger Omnes (ICSL Nigeria) - Project CoordinatorLagos, Lagos 10/2012 - 12/2017Successful project coordination of converged network migration to anew teleportOver 350 V-SAT sites and about 250 wireless sites from old Earth station to new teleport and planning design and implementation of new teleport networkSetting up of new Data Center that accommodates all indoor equipment meant for smooth running of entire network.Tracked hours and expenses to keep project on task and within budgetary parameters.Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.Gathered requirements for ongoing projects and organized details for management use.Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.Kept projects on schedule by managing deadlines and adjusting workflows.Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.Provided technical direction on migration projects and initiatives to other engineers, designers and technicians.Checked compliance of company safety plan and delivered recommendations to address regulatory issues.Transitioned projects from estimation and pre-construction phase to well-defined project execution plan and Built successful project plans covering objectives, resources and staffing to meet schedules.Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.Sourced, vetted and managed vendors needed to accomplish project goals.Adhered to budget requirements with excellent planning and consistent expense monitoring.Reported regularly to managers on project budget, progress and technical problems.Schlumberger Omnes (ICSL Nigeria) - Service Delivery ManagerLagos, Lagos 12/2010 - 09/2012Design and coordinated escalation process path from high fly client up to management and updating line manager on all issueMonitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.Daily take ownership of all trouble tickets for: updating, escalating and prepared all end of day reportFollowed up with customers during and after installations to verify satisfaction and reviewed SMC daily, weekly and monthly reportsWorked with customers to educate and inform on (ISPs) Internet Service, effectively closing over hundred deals over years.Trained more than 10 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.Maintained effective customer service by responding to service requests quickly to increase overall sales by 50%.Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 50%.Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).Communicated regularly with customers concerning data exchange and technology integrationCoordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.Kept rental records in Remedy software, accurately detailing customer information, payment processes and equipment conditions.. |
