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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Dalhart TrailMcKinney, Tx Street Address
EMAIL AVAILABLECell: PHONE NUMBER AVAILABLEAdministrative excellence; enthusiastic commitment to customer service, a key driver of company goal attainment. Lead by example and ensure the execution of all tasks effectively and on timeDedicated customer service representative with 15+ years of experience in business and university settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and improvement of operations.Current EmploymentSteinMart (Retail)Sales Associate part timeAssist customers with purchases, returns and selections, promoteRewards and credit cardsWhole FoodsGuest Services part timeAssist guests with purchases, provide courteous and helpful serviceProfessional ExperienceEnergy Advisory ServicesAdmin Assistant/contract managerManaged contract signing parties between utilities and apartment complexes.Developed new tracking system which provided status and problems preventing signing.Answered phones and directed to appropriate parties, scheduled meetings.Assigned special projects, ie, annual Christmas giving program for local shelter.Shipper Owned ContainerAdmin Assistant/vendor relations/sales supportCoordinated container deliveries for oil rigs off the coast.supported sales people with follow up on delivery schedules, rush jobs, potential problems with deliveries.Developed auto fill form for sales use in the field.Ebby Halliday RealtorsTexas licensed realtor.Marketing, consulting, client support in purchase and sale ofhomes.GLOBAL REACH, University of Michigan Ann Arbor, MI10/15 to Present10/16 to Present12/15 to 5/1611/14 to 2/1512/12 to 12/163/00 to 8/11Administrator, 2005 to 2011Administrative Coordinator/Assistant, 1996 to 2005Coordinated visiting scholars and dignitary visits, including passports, itineraries during 6 month visits, housing, tours, receptions and speaking events.Developed positive relationships across campus with vendors providing services for visitors.Created web based information for visitors, forms and processes before arrival.Tracked and reviewed Memorandums of Understanding between universities for accuracy and developed.Developed PowerPoint presentations for students planning to travel abroad.Managed and reconciled U of M grants for students traveling abroad.Helped develop university guidelines and safety mechanisms for students traveling abroad.Designed and created annual calendar of student mission trips to 3rd world countries which students sold to help support their trips and share their experiences.Developed and managed annual 500K department budget.Responsible for department spending and grant allocations.Developed and coordinated travel itinerarys and passports for executives, including coordinating flights of groups of 10-20 U of M executives and professors.Selected Contributions:Won Staff Excellence Award selected by the Medical School as one who represents the ideals and standards of the organization, responds quickly to customer questions, information needs and assistance, propelling department to be recognized for their efficiency, creativity in problem solving and customer satisfaction.Ensured the swift resolution of customer issues to preserve customer satisfaction and strong business relationships while complying with company policies.Exemplified the second-to-none customer service delivery for which Global REACH is internationally renowned in all interactions with visiting scholars and dignitaries.UNIVERSITY OF MICHIGAN HEALTH SYSTEM Ann Arbor, MI9/96 to 3/00Executive Assistant to VP of Operations for Health SystemManaaged executive calendar, correspondence, confidential matters, coordinated meetings on site and off site, reconciled expense reports and department spending, prepared Power Point presentations.Selected contributions: Handled and investigated employee complaints to prepare the AD for meetings with employees, supervised front staff and student staff. Represented AD at meetings on campus. Developed Power Point presentations and assisted in the day-to-day management of the office.Education and TrainingCOLLIN COMMUNITY COLLEGE Frisco, TX12/12Earned certificate: Real Estate; concentration in business studiesWASHTENAW COMMUNITY COLLEGE Ann Arbor, MI 9/93Business administration |
