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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVEResults-driven office manager with four years of experience and commitment to customer service excellence. Problem-solver; organized and attentive to detail, with demonstrated time management skills. I am seeking an administrative position with a facility where I can utilize my training and interpersonal skills to provide the highest service level.EDUCATIONBachelor of Science in Family and Child SciencesFlorida State University, Tallahassee, FLDecember 2023Associate of ArtsTallahassee Community College, Tallahassee, FLOverall GPA: 3.52 with Honors, Deans listDecember 2020Certified Medical AssistantJob Corps, St. Petersburg, FLDecember 2016EXPERIENCEOffice ManagerAllied Health and Rehab Tallahassee, FLSeptember 2019 - January 2022Manage financial accounts and consistently stay on top of tax liabilities and other payment requirements. Supervise administrative staff, coordinating all hiring, training, and performance management.Meet budget targets consistently through vital planning and expense control strategies.Supervise front office activities expertly, including accounts payable and receivable, reception, and mail management.Resolve employee performance problems by tracking down root causes and retraining or offering guidance through difficult situations.Track ongoing business expenses and project-specific costs with QuickBooksAdministrative AssistantAllied Health and Rehab Tallahassee, FLAnswered all incoming phone callsScheduled appointments and maintained appointments.Sent timely telephone messages to staff and patients.Processed new patient forms and created new patient filesAssisted with maintenance of patient filesOperated office equipment (computer, fax, scan, and copy)Assisted with records requests from outside providersAssisted with preparation of outgoing mailsEnsured the front office runs smoothlyAssisted with keeping the office restrooms, examinations, and treatments room clean and presentable. Did spot cleaning through the day and through cleaning at the end of the business day.Other duties as assigned by supervisorFinancial Aid AssistantSt Petersburg College St. Petersburg, FLNovember 2017- September 2019April 2017 - August 2017Assisted students with the financial aid application process, answered inquiries, responsible for student check-in and queue system.Reviewed files, records, and other documents to obtain information to respond to requests.Delivered messages and ran errands.SKILLSTechnical: Microsoft Office (Excel, Word, and PowerPoint), QuickBooks,Language: Creole, French, English (spoken and written)LEADERSHIPPinellas County Job corps Wing leader March 2016- March 2017Created schedule for dorm rooms cleaningSupervised other students and assigned duties to other students. Other duties as assigned by supervisorHelped RA with curfew management |