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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Solomon RoadOcean Springs, MS Street Address
Phone: PHONE NUMBER AVAILABLEMsg: PHONE NUMBER AVAILABLEEMAIL AVAILABLEDependable and detail-oriented, Works well under pressure. Organized, focused and successful at meeting deadlines. Excellent communication and interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Unwavering commitment to exceed customer expectations has resulted inimproved business relationships.SKILLSTeamwork Decision Making Communication Self MotivatedConflict Resolution Customer Service Fast Learner Detailed Oriented and Ability to Multi-taskWORK EXPERIENCEHousekeepingSinging River Health System - Ocean Springs, MSSeptember 2021 to PresentProvide Customer Service to patients, staff and visitors-whom I assist and service daily.Mix cleaning agents together to create potent sanitizing mixtures and apply them to surfaces to ensure proper sanitization.Wipe clean any residue left behind by applying cleaning agents to ensure that no harmful agents are left behind.Collect soiled linen from patients rooms and ensure that they are transported to the laundry room.Account for cleaning inventory and equipment by ensuring that all supplies are in check.Clean and disinfect vents, furniture, woodwork, and bathroom fixtures such as showers and taps.Wash down sinks and toilets by performing spot cleaning services and sanitizing bathrooms properly.Vacuum and shampoo carpets and rugs in patients rooms, lobby areas, and staff offices.Make beds and ensure that trash is taken out and disposed of several times a day.Load linen carts and push them to required areas such as patients rooms and surgical areas.Remote Customer Service SpecialistVerizon Wireless Call Center LouisianaSeptember 2019-September 2021Consult with customers by telephone to provide information, take orders, answer questions and handle complaints. Place outbound calls following a script to generate sales.Investigate and follow up on customer problems.Document outcomes and steps taken.Update customer files and databasesExplain customer billResearch and billing issuesMember Services RepresentativeBlue Cross Blue Shield- Baton Rouge, LAMarch 2019- March 2020Consistently provide members with exceptional customer serviceAssist internal and external customers via incoming telephone callsActively listen to customers and respond appropriatelyUtilize the BCBS computer system to look up and record information regarding a customers accountInvestigate and resolve member inquiries through correspondence and computer researchAdvise customers regarding policy and benefit information for multiple health plansCoordinate internal activities necessary to research and resolve inquiries and provide accounts with service solutionsContribute to a team effort to meet or exceed service, production and quality goalsIdentify errors and implement solutions with team members and leadersMeet and exceed daily weekly and monthly performance goalsProvide a high level of service to both external and internal customersUse Creative problem solving within a team environmentCNA - Certified Nursing AssistantOak Park Village - Hammond, LAMay 2012 to March 2019Answer calls for assistance and observe changes in a patients behavior, emotional state, or physical condition.Implement individualized care plans and offer support to patients to maintain their dignity, privacy, and comfort.Assist in the maintenance of a clean, tidy, and safe environment by reporting environmental deficiencies including equipment or lighting problems to the charge nurse.EducationMedical Assistant / Phlebotomy ProgramCompass Career College - Hammond, LACompleted: Courses March 2019High School DiplomaVancleave High School - Vancleave, MSGraduated: May 2010References upon request |
