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Click here or scroll down to respond to this candidateCandidate's Name
Swedesboro, NJ PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE SUMMARYMeticulous worker that is excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Billing, Mental Health, Finance, Banking, legal, counseling, speaking in front of large crowds. I'm an enthusiastic customer service professional with over 20 year's client interface experience.CORE COMPETENCIESCustomer ServicePatient support servicesTelecomm technical supportQuality assuranceConflict ResolutionContinuous ImprovementMedical Insurance AuthorizationsBilling SpecialistCredit CollectionsTraining & DevelopmentInternal & External Customer SupportOffice ManagementOutstanding CommunicationsData EntryEvent PlanningContract Negotiation & AdministrationCustomer Satisfaction Metrics & AnalysisMicrosoft Office SuitePROFESSIONAL EXPERIENCERADIUS GLOBAL SOLUTIONS (Thorofare, NJ) 2018 to 2019Helps clients exceed their customers expectations within a highly collaborative, secure and compliant environment. Attracts the best people and empowers them with next-generation technology to consistently deliver superior results.Collections RepresentativeSet up payments on delinquent customer accounts.Handle customer disputes on account details and balances.Actively engaged in conflict resolution and de-escalation of client issues.GENESIS REHAB SERVICES (Williamstown, NJ) 2016 to 2017Genesis Rehab Services (GRS) is a leading provider of physical therapy, occupational therapy, speech therapy, respiratory therapy, and wellness services, primarily for the older adult population.Certified Nursing AssistantProviding assistance to meet the daily needs of facility residents.Ambulating patients using hoist and patient lifts.General housekeeping custodial services within facility.EASTERN ACCOUNTS (Newton, CT) 2014 2015Eastern Account System has 25 years of proven success collecting delinquent accounts at the highest rates in the industry. We are uniquely positioned to respond quickly to the evolving demographics of your non-paying customer base..Customer Service Representative/Job CoachInbound customer service and technical support.Coaching and developing call center agent team of 35.Customer Support Quality assurance.Evaluating team daily performance for collection efforts.Team awarded for highest collection efforts per operator.TELETECH Inc (Binghamton, NY) 2011 2014Founded to help global brands provide a great experience to their customers, build customer loyalty, and grow their business. They were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone.Customer Service Representative/Job CoachInbound customer support and troubleshooting for Best Buy customers.Coaching and developing call center agent team of 35.Customer Support Quality assurance.Evaluating team daily performance for collection efforts.Team awarded for highest collection efforts per operator.Utilized Cisco, Avaya, Aspect, Oracle and Kana software platforms.PROFESSIONAL CONTRACT SERVICES (Colorado Springs, CO) 2007 2011PCSI is a nonprofit that employs over 1,600 peoplea majority of whom have disabilitiesto fulfill support service contracts valued at over $130 million annually. PCSI integrates veterans and other people with disabilities into meaningful, customer-facing jobs with competitive wages and benefits.Quality Assurance Manager for HousekeepingSupervised inspector and trainer for housekeepingMaintain and monitor budgets and financial statements.Create daily customer call logs, and government training logs.Maintain quality records to comply with ISO 9001.Assisted in development and execution of Quality Management corrective action plans.Evaluated the quality of services performed by housekeeping staff, and maintained documentation for reporting efforts.Utilized Cisco, Avaya, Aspect, Oracle and Kana software platforms.ADDITIONAL EMPLOYMENT EXPERIENCEService Effectiveness Coordinator CLIFFORD W. BEERS 2001 2007Office Manager/Admin Asst NORTEL NETWORKS 1993 2000Hospital Corpsman United States Navy 1986 1991 |
