Candidate Information Name Available: Register for Free Title Personal Assistant Executive / Customer Service Specialist Target Location US-PA-Bethlehem Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Bethlehem, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEOrganized and well versed in coordinating management meetings, high-level conference calls, special events and travelarrangements for top executives. Highly organized and detail-oriented with more than 20 years of experience supplyingthorough, organized administrative support to for number of senior executives. Serves and goes above and beyond basicadministrative tasks and takes on multiple projects once. Excellent work ethics and strengths while boosting companymorale. Person who continually maintains a positive attitude while interacting with demanding clients. Serve as primaryProficient at managing multiple projects; using expert time management methods.#readytoworkAuthorized to work in the US for any employerAuthorized to work in the US for any employerWork ExperienceWork-At-Home SpecialistEYM WAH Work at Home, LLCJune 2012 to PresentI help those who need assistance with their Social Security Application; Property & Casualty Insurance / Claims; Disability; Workers Compensation, Bankruptcy Documents; Legal issues; Resume writing; Proofreading; Accounting & Banking matters; Estate Planning, i.e. etc. Temp Contracts - CSR Work at HomeEYM WAH Work at Home, LLC - Bethlehem, PAApril 2019 to August 2019Temporary ContractsASPIRA / RA OUTDOORS, INC.Made reservations along with exceptional customer service for sporting outdoor company. TTEC / Experian Credit AgencyHandled incoming calls in a special project involving individuals who were customers of LabCorp. The clients of LabCorp were subjected to a mass cyber security breach bought on by a well-known Collection Agency.INSPIRITEC.ORG / State of PennsylvaniaDepartment of Labor & IndustryUnemployment Compensation Division / UC TriageI assist claimants with their front-line issues. My position is to find out through probing and asking pertinent questions resulting in the final summation for the UC Specialist or Examiner to proceed with processing the claimant's claim.Executive Assistant / ReceptionistPaychex, Inc - Bethlehem, PAMarch 2008 to March 2010Answered and proficiently directed up to 600-700 calls per day. Planned, coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Direct guests; routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Screened all visitors and directed them to the correct employee or office. Maintained a clean reception area; including lounge and associated areas. Manage payroll for over 300 online companies. ZALCO Realty, Inc.8750 Georgia AvenueSilver Spring, MD 20910PHONE NUMBER AVAILABLEDirectorHomeowner AssociationJanuary 2006 to March 2008HOA Department (Homeowner Association)Processed reports personal HOA documents for final sale of homes. Assess urgency and priorities before HOA Documents distribution. Obtain signatures for financial documents before homeowner closings. Coordinate board and committee meetings, including schedules and document preparation and distribution. Serve as corporate liaison between finance and legal departments. Process client documents for homeowner closings.EducationHigh school diploma in Business Administration and Psychology Washington Business College - Washington, DCAugust 1970 to May 1974Skills 55+ WPM typing speed; Appointment setting; Professional phone etiquette; Team building; Excellent communication skills; Pleasant demeanor; Articulate and well-spoken; Accounting familiarity; Well experienced customer service; Payroll Flexible; Invoice processing; Resume Maith Accurate and detailed; Advanced clerical knowledge; excellent planner and coordinator; Multi-line phone proficiency; Works extremely well under pressure; Conference planning expertise; Human resource law knowledge; Project planning; Social media knowledge; Report analysis; Employee training and development. Microsoft Office Microsoft Powerpoint (10+ years) Microsoft Outlook (10+ years) Excel (10+ years) Business Development (10+ years) Workers' Compensation (10+ years) Budgeting (10+ years) Proofreading (10+ years) Personal Assistant Experience (10+ years) Project Management Workers' Compensation ASSESSMENTS Customer Focus & Orientation -- Highly Proficient March 2020 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share (8 years) to profile/ bbf53cdd7c2861e8a923394573fa4131eed53dc074545cb7 Administrative Assistant -- Completed February 2020 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share to profile/ d911d658bafe1806ce2ac441f744ef5deed53dc074545cb7 Active Listening -- Completed December 2019 Actively listening and appropriately responding in conversations. Full results: https:// share.indeedassessments.com/attempts/d8726230688120cf11b70bc42e9dc38deed53dc074545cb7 Attention to Detail -- Completed December 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https:// share.indeedassessments.com/attempts/9c16cde6342baca6f7afe633e29b71b3eed53dc074545cb7 Call Center Customer Service -- Completed November 2019 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share to profile/ a4206e7dc473094654701bd57576e7afeed53dc074545cb7 Problem Solving -- Completed October 2019 Measures a candidate's ability to analyze relevant information when solving problems Full results: https://share.indeedassessments.com/share to profile/ ed90f2951939fbPHONE NUMBER AVAILABLEcb60faeed53dc074545cb7 Sales: Influence & Negotiation-- Highly Proficient March 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: https:// share.indeedassessments.com/share to profile/ 6d28fd2300934d6cb5b4e8ee85d95307eed53dc074545cb7 Verbal Communication-- Familiar March 2020 Speaking clearly, correctly, and concisely. Full results: https:// share.indeedassessments.com/share to profile/ 0fad00058252eab3cab223e85d6a39bceed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Accounts Receivable Interviewing Writing Skills Presentation Skills Accounts Payable Merchandising Event Planning Quality Assurance Management Customer Service Computer Networking Information Security SAP Oracle Research Business Continuity Planning Databases English Typing Salesforce CRM software Office Management Microsoft Excel Microsoft Word Time management Computer literacy Basic math Microsoft Project Customer support Mentoring Business intelligence Process improvement Order management system Multi-line phone systems Medical records Filing Team Management Problem-solving Reliability Team Work FlexibilityAssessmentsVerbal Communication  FamiliarMarch 2020Speaking clearly, correctly, and conciselyFull results: FamiliarActive Listening  CompletedDecember 2019Actively listening and appropriately responding in conversations. Full results: CompletedCustomer Service  CompletedMay 2020Identifying and resolving common customer issuesFull results: CompletedAdministrative Assistant/Receptionist  CompletedFebruary 2020Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: CompletedCall Center Customer Service  CompletedAugust 2020Applying customer service skills in a call center setting. Full results: CompletedProblem Solving  CompletedOctober 2019Measures a candidate's ability to analyze relevant information when solving problems Full results: CompletedCustomer Focus & Orientation  Highly ProficientMarch 2020Responding to customer situations with sensitivity Full results: Highly ProficientAttention to Detail  CompletedDecember 2019Identifying differences in materials, following instructions, and detecting details among distracting information.Full results: CompletedScheduling  CompletedMay 2020Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: CompletedSales Skills  Highly ProficientAugust 2020Influencing and negotiating with customersFull results: Highly ProficientWork Motivation  CompletedSeptember 2020Level of motivation and discipline applied toward work Full results: CompletedActive Listening  CompletedSeptember 2020Actively listening and appropriately responding in conversations Full results: CompletedCustomer service  CompletedJanuary 2021Identifying and resolving common customer issuesFull results: CompletedData entry: Accuracy  ProficientSeptember 2020Entering data quickly and accuratelyFull results: ProficientTyping  CompletedSeptember 2020Transcribing text using a standard keyboardFull results: CompletedCall Center Customer Service  FamiliarFebruary 2021Applying customer service skills in a call center setting. Full results: FamiliarScheduling  FamiliarFebruary 2021Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.