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Candidate's Name
Street Address  * PHONE NUMBER AVAILABLE * EMAIL AVAILABLEProfessional SummaryAn empathic team player with a strong work ethic dedicated to providing choices and improving consumer careAreas of Expertise John Hopkins University Certified Contact Tracer Culturally diverse Certified Healthcare professional with excellent time management, analyzing & recording data. Specific training in Operating an ODMH Certified Home, writing business plans, CPR, First Aid, AED, knowledge of billing and coding for insurance purposes & HIPPA and confidentiality. Qualified to assist with training work skills, and communicating observations with team officials . Specialist in Customer Service representative who is passionate, agile, flexible, adaptable and creative at solving problems.Education / AchievementsFounder of My Life Makes a Difference Foundation December, 2013- PresentColorado Technical UniversityMajor: Criminal Justice and Psychology Present - 2024Self-Published Author; AminaWriting in the Tamir Rice FoundationAmerican Heart Heart-Saver CPR/First Aid/University of Phoenix. Major: Business Economics and Finance Online 2010Work ExperienceAmazon December 2021- PresentCity of ClevelandData entry Build trust Leadership Customer service August 2021 - December 2021Genealogy researchMy Life Makes a Difference FoundationCleveland, Ohio 2017 - PresentFounder, Chairman of BoardCritical thinking Strategist Delegator Time management Attention to detail Problem solving Bills receivable Website design Accounting, SAP process accounts payables Receipts Disbursement and vouchers Payroll bookkeeping ERP software Project Manager Microsoft word Excel PowerPoint and Access Visionary Decision- maker Data entryBravehearts HHA Cleveland, OH 2009 - 2017Home Healthcare Consultant Implemented safety changes that improved and reorganized the infrastructure of the company Enhanced work efficiency for quality care that resulted in self-reliant independent living Capable of analyzing employment numbers, revenue share research and existing data to problem solve AR-APUnited States Postal Service Cleveland, OH 1996  2009 Customer Service SupervisorIncreased employee job performances by expert leadership skills, and fairness; improved unauthorized sick leave usage Mail Processor in 1996 and through additional trainings, was promoted to Customer Service Representative in 1999 and CSS in 2005.