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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Martin Luther King Jr DrSoperton Ga Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL PROFILEHighly professional in customer service/management, collections, quality assurance andprovider relations. Qualifications include excellent services-management abilities, strongcommunication skills, administrative experience, and diverse ability to team with diversework groups in achieving organizational goals.AREAS OF EXPERTISE Customer Service Quality Assurance Standards Relationship building Planning & Prioritization Problem Resolution Technologically SavvyTECHNICAL SKILLSAdvanced Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)PROFESSIONAL EXPERIENCEValmiera Glass CoWarehouse Associate Dublin, Ga06/2018 to 06/2019 Received and processed incoming shipments of stocks and materials, picking and fillingorders from stock, Packing and shipping orders or managing, organizing and retrievingstock and others. Received and processed damaged Fibers for re-shipment . Packaged, label and weighedfiber products before dispatched. Overall organized, processed and completed shipments of fiber product.Quick Quotes Insurance Services Deerfield Beach, FLClient Services 07/2012 to 06/2018* Conferred with clients by telephone in order to provide information about products andservices, to take orders or cancel accounts after obtaining details of complaints.* Contacted clients in order to respond to inquiries or to notify of claim investigationresults or any planned adjustments.* Determined charges for services requested, collected deposits or payments, and/orarranged payment schedule.** Reviewed insurance policy terms in order to determine if a particular loss is covered byinsurance plan.* Qualified and assisted clients with prescription assistance programs.* Solicit sale of new or additional services or products..Asset Acceptance Deerfield Beach, FLAccount Representative II 03/2010 to 07/2012* Responsible for locating customers and securing payment of charged-off accounts andqualifying accounts for legal review.* Communicated with customers via outbound/inbound phone calls and other means ofcommunication to secure balance of debt by negotiating payment terms and methods.* Utilized various means of skip tracing to locate customers.* Recorded and updated account information to aid in account resolution.* Performed various Account Representative administrative duties.* Adhered to FDCPA, state and federal laws and regulations.Ican Benefit Group Boca Raton, FLSupervisor of Quality Assurance 10/2006 to 08/2009* Monitored member service calls; evaluated skills and behaviors in accordance withquality assurance guidelines.* Provided individual feedback/mentoring clarifying behaviors and consistency tomember service representatives* Partnered with training team in order to assist or facilitate the training of newrepresentatives and supervisors to ensure quality of calls.* Provided overall member service assistance with inquiries: medical claims, financialservices, advocacy & prescription assistance* HIPPA certifiedIBILL Deerfield Beach, FLReception / Office Management- Internet Billing 04/2004 to 10/2005* Prepared invoices, reports, memos, letters, financial statements and other documents,using word processing, spreadsheet, database, or presentation software.* Communicated with customers, employees, and other individuals to answer questions,disseminate or explain information.* Performed general office duties, such as ordering supplies, maintaining recordsmanagement database systems, and performing basic bookkeeping work* Made travel arrangements for executives.Boston Proper Boca Raton, FLInternet Customer Service 12/1999-04/2004* Conferred with customers by telephone or in person to provide information aboutproducts or to obtain details of complaints.* Contacted customers to respond to inquiries or to notify them of claim investigationresults and any planned adjustments* Referred unresolved customer grievances to designated departments for furtherinvestigationEDUCATIONSwainsboro Technical Swainsboro, GAOffice Management CertificationSwainsboro Technical Swainsboro, GACertified Nursing CPR AssistantTreutlen High School Soperton, GAHigh School Diploma |
