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Candidate's Name
Albany, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMy goal is to find a long term employment with a company to whom I can grow with both personally and professionally. I will bring strong work ethic professional skills to the company. I have several years in customer service working with great people, problem solving and great sales in retail experience.Authorized to work in the US for any employerWork ExperienceCustomer Service Manager (CSM)Walmart - Albany, GAFebruary 2017 to Present Assisted customers with a warm and professional attitude Processed orders, exchanges, refunds and customer transactions Assisted customers with questions Kept records of customer complaints Interacted with customers through live chat Handled emails, inbound calls, and outbound calls Cashier/Customer ServiceWoodall's - Albany, GAJuly 2015 to February 2017Ringing customers up for purchase. Making sure the store was clean. Assisting customers with debit and credit bills.Kohl's Sales AssociateKolhs Dept Store - Albany, GAJuly 2014 to July 2015Unloading trucks of merchandise. Assorting different departments with merchandise. Being a POS associate when needed. Making sure the store was looking pretty. Work from home Insurance Agent/officeSenior Life Insurance Company - Albany, GAJanuary 2008 to January 2014I worked as a financial independent contractor for Senior Life Insurance. I enjoyed working from home helping families and businesses with a variety of financial services, such as auto, home, life insurance & home security. I conducted sales at home, in person & call center. EducationSecondary School Education in Business ManagementAlbany Technical College - Albany, GAJanuary 2000 to January 2004High school diploma in SchoolDougherty Comprehensive High School - Albany, GAAugust 1996 to May 2000Skills Customer Service, sales, technical support, stocking, merchandising, cashier/POS . (10+ years) Cold Calling Sales Salesforce Account management Help desk Technical support Desktop support Active Directory Operating systems Network support Software troubleshooting Microsoft Exchange Live chat Customer support Debits & creditsAssessmentsAttention to detail  CompletedOctober 2020Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: CompletedCustomer focus & orientation  FamiliarOctober 2021Responding to customer situations with sensitivity Full results: FamiliarWork style: Reliability  FamiliarAugust 2021Tendency to be reliable, dependable, and act with integrity at work Full results: FamiliarCustomer service  CompletedOctober 2021Identifying and resolving common customer issuesFull results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.