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Click here or scroll down to respond to this candidate1023 Boyd Street, Baltimore, MD 21223Mobile: PHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
SKILLS: Office professional with knowledge of general office practices and procedures, knowledgeable of office equipment, excellent telephone etiquette, excellent time management skills, knowledge of Human Resources procedures, medical office experience, Client Intake, EVS insurance verification, billing through Medicaid, customer support, multi -task, multi-line telephone system, 60 wpm, Warehouse: labeling, scanning, sorting. Computer knowledge:. Microsoft Office Suite using double monitors, Outlook, familiar with Excel, Access, PowerPoint and PublisherEXPERIENCE:State Highway Department of Transportation Call Center Baltimore, MD Administrative Assistant II02/2021 06/2021Answering a multi- line phone systemRetrieved voicemail messages and respondProvided customer support following up on issues to achieve end resultResearch and update customer accountsProvided clerical support to division managersData entry using ExcelEmail correspondence/internet researchMonitoring voicemail and responding to issues and complaintsGreet visitors and patientsMaintained a multi-line telephone system, email communication, internet researchProvided clerical support to all levels of managementTyping Correspondence using Microsoft OfficeWorked independently managing the front officeCheck-in patients and schedule follow up appointmentsMaintaining confidentiality of patients recordsRequested and researched medical records, filed, scannedData entryNew England Motor Freight, Halethorpe, MD Office Assistant08/2018 03/2020Maintained a multi-line telephone systemAssisted customers with tracking the progress of their deliveriesProvided clerical support to all levels of managementEmail communication, internet research, typing correspondenceFiling, scanning, data entry, was responsible for all aspects of the office mail, and maintained all office equipmentProvided customer service over the phone and in personMaintained all office equipmentFedEx Freight, Curtis Bay, MD - Telephone Operator, Receptionist04/2016 - 08/2018Maintained a multi-line telephone systemAssisted customers with tracking deliveries and shipment pick upsWorked independently managing the front reception areaProvided clerical support to all levels of managementEmail communicationResponsible for aspects of the office mailAssisted Human Resources to process employment applicationsFiled, faxed, data entryScheduled appointmentsProvided customer service over the phone and in personOrdered office suppliesBaltimore Crisis Response, Inc., Baltimore, MD - Administrative Assistant02/2008 04/2016Answered a multi-line phone system (Call Center)Reserved transportation for individuals with disabilitiesVerified customer demographics, maintained confidentialityProvided customer service over the phone and in personFiled, faxed, scanned, data entryMaintained a multi-line telephone systemGreeted all visitorsEmail communicationProvided clerical support to all levels of managementProvided customer service over the phone and in personConference room scheduling, filing, faxed, maintains office equipment, Ordered office supplies, bank depositsMaintaining confidentiality of patients recordsTook notes for staff meetingHouse of Ruth, MD, Baltimore, MD - Program Assistant11/2005 - 02/2008Maintained a multi-line telephone systemScreened all visitors entering the shelterProvided clerical support to all levels of managementMaintained strict confidentialityWorked independently managing the front officeSupervised volunteers in the shelterResponsible for all aspects of the office mail, ran office errandsFacilitated shelter admissions process and arranged travel for entering and leaving the premisesData entry, filing, faxed, cash handling, maintained all office equipment, ordered office suppliesAssisted with reviewing employment applications, scheduled appointmentsUtilized good customer service practices when meeting with customers giving donations, and vendorsCity of Baltimore, Dept. of Transportation, Baltimore, MD - Office Assistant III07/1995 - 11/2005Maintained a multi-line telephone systemGreet visitorsProvided clerical support to all levels of managementProvided customer service over the phoneFiled, typed documents, data entry, email communication, faxedScheduled DOT appointments for new employees and facilitated new hire orientationProcessed applications for special eventsDispatched crews for pothole repairs and researched law department claims due to potholesEDUCATIONPaul Laurence Dunbar DiplomaSeptember 1986 - June 1989, Baltimore, MD |
