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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, Illinois Mobile: PHONE NUMBER AVAILABLE EMAIL AVAILABLEAboutTier-2 technical support analyst for mobile service companies like Verizon Wireless and U.S. Cellular, with 8+ years of experience in the support of Android, IOS and Blackberry devices, Desktop Software, Enterprise Email setup and sync. Certified with Microsoft desktop Software troubleshooting and support along with ComTIA A+ Certification. Very familiar with Microsoft Office Suite and Outlook products including Teams and OneDrive, services and setup. Demonstrated record of success in troubleshooting computers, increasing efficiency, securing data and optimizing the access and utilization of shared information using a variety of hardware and software. Outstanding customer service skills resolving technical issues and educating end-users. Team player making significant contributions to team and individual success, looking to learn and apply new technologies and business methodologies.oOperating systems: DOS//MOBILE, MAC OS, Windows 7 & 10, Publisher, Print shopoConnectivity: routers, switches, firewalls, and wireless, printers/wired and networkoMicrosoft Office 2007 2016 Excel, Word, Power Point, Outlook)oApplications: Outlook 2010/2013/2016, Lotus Notes, GroupWise, and Blackberry Enterprise Serve.oBackup Applications: OneDrive, Backup and Restore, Norton Online Backup, Mozy, IBackup, Time Capsule, Mobile Me, iCloud Apple,oExtended knowledge: TCP/IP, LAN, WAN, WIFI, DHCP, DNS, VOIPoMicrosoft: Office 365 Products/Teams/Webex, iPcommunicator, Skype, Cisco Anyconnect/JabberoRemote Access: LogMeIn/Desktop and mobile device, End Point Manager, Configuration Manager, System Center ConfigurationsoVideo Support: Bosch Video Client, Polycom CMA Desktop 5.1.0.0060, Polycom Real Presence Desktop, VLCMediaPlayer 3.0.3oTicketing Sytems: Remedy, SmartIToSoftware: Installation/manually/sccm/software center support, Reimaging of Hardware Laptops/Desktops/microsoft endpoint configurationWork ExperienceCustomer Service Representative February 2021 August 2021On Behalf Of, LLC Remote Location, USAAnswered incoming calls from businesses with Intuit accountsProvided technical support for tax services softwareUsed video technology to speak with business owners face-to-faceCreated my own schedule and worked from a remote locationAssociate Engineer End User Computing February 2013 September 2020Walgreens Boots Alliance Corporation Bannockburn, IllinoisUtilized tracking software to track and monitor the resolutions of issues and open tickets.Supported area processes and interface requirements.Reset equipment or applied solutions to quickly resolve problems.Resolved escalated, complex issues from less experienced support staff.Identified and documented fault patterns over a period of time by using technical resources in the IT function and the vendor community to develop permanent fixes.Collaborated with customers about technical issues by answering complex questions regarding computer and printer software along with other IT recommendations.Documented the elimination of problems to create efficient technical fixes.Technical Support Representative January 2011 January 2013U.S. Cellular Bolingbrook, IllinoisResolved first-level wireless technical issues for business and residential customers.Processed customer requests and when applicable, processed credits and adjustments to their accounts.Answered inbound customer calls to discuss companys services and products like handsets, accessors, pricing plans, promotions, and service features.Recommended products and services based on the customers wants and needs.EducationA+ CompTIA Certification: 08/2010 TechSkills of Sacramento, Sacramento, CaliforniaAssociates of Arts Olive Harvey College, Chicago Illinois |
