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Click here or scroll down to respond to this candidate14001 Manor St.Detroit, MI Street Address
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To utilize my business management and communications skills to increase a company's influence as a strong corporate leader by enhancing its market presence and client satisfaction.EDUCATION June 2008 University of Phoenix Detroit, MI Master of Business Administration 3.88 GPAJune 1983 Cleveland State University Cleveland, OH Bachelor of Arts CommunicationsPROFESSIONAL 2013 June 2019 Blue Cross Blue Shield of MI Detroit, MIEXPERIENCE Writer/Health Care Analyst Pharmacy Services dept.Developed pharmacy communication articles, alerts, fact sheets, flyers and stakeholder letters for multiple corporate and department projectsEdited the departmental newsletter comprised of industry, health care, government, compliance and human-interest storiesManaged pharmacy-related implementation projects and conduct stakeholder mailings2006 2013 Blue Cross Blue Shield of Michigan Detroit, MISenior Communications Consultant Inter-Plan Administration & Relations dept.Wrote and edited various auto/national account communications for multiple Blue Cross plan member and provider stakeholdersManaged corporate Blue Cross Partner Plan Extranet and internal SharePoint siteAnalyzed and managed communication processes and projects for impacted members, providers of care and employer accounts1999 2006 Blue Cross Blue Shield of Michigan Detroit, MICommunications Specialist / Web Coordinator Provider Communications dept.Facilitated and managed Internet workgroup projects to implement eBusiness initiatives for the healthcare provider community; Created and edited manuals, articles, toolkits for providers.Created a departmental Intranet site; developed content, navigation/innovative design for user- friendly communication plans1997 1999 Blue Cross Blue Shield of MichiganSenior Business Analyst NASCO Systems dept.Detroit, MIDeveloped and improved workflows and business processes for sales account executives to decrease operational costs, improve customer service and overall qualityExecuted system testing, development procedures/controls for external account administrators to ensure accurate implementation of system membership dataServed as project liaison on multiple corporate group accountsSPECIAL PROJECTS1995 1997 Blue Cross Blue Shield of Michigan Detroit, MITrainer BDS Operational Training dept.Trained over 500 employees in customer service and claims processingCreated instructional design lesson plans for model office and real-time claims processingFacilitated design, development, and delivery of performance-based training-Business liaison and project leader for website redesign of provider channel on bcbsm.com-Web designer for Intranet site comprised of publications for doctors and hospitals-Web content writer for the bcbsm.com provider portal featuring the Pay-for-Performance Physician Group Incentive Program, Medicare Advantage and Provider Credentialing programsAWARDS Received multiple corporate awards for the following projects:Provider Communications Intranet site development, enterprise portal website redesignMedicare Advantage federal program implementation developed company communicationsSuccessful event execution of annual BCBSM national conferences for over five years.PROFESSIONAL PROFILE |
