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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Street Address Tee CT, Linden, VA EMAIL AVAILABLEPROFESSIONAL EXPERIENCESCirculation Assistant II Aug. 2015Jan. 2018Baltimore County Public Library, Catonsville, MD Mentor incoming CAllS on new circulation policies and procedures Assist supervisors in developing new procedures and providing department feedback Support customers at their point of need technology troubleshooting and self-source technology Assist customers with check out procedures, permits/licenses, catalog searches, and computer use Handle customer account concerns including negotiating fees and collecting payments Process incoming materials, withdrawn materials, reports, reserves, problem materials and mail Communicate and enforce rules and policies Assist with opening and closing procedures, answer phones, respond to customers inquiries as needed Assist customers through the BCPL, 3M, and overdrive apps Complete routine department work such as missing reports, request manager, and new book check-in Opening and closing of branch, as assigned Act as project lead, when needed Ability to work with Spanish-speaking populations Administrative Assistant Jun. 2014Jun. 2017Community College of Baltimore County, Catonsville, MD Provides direct administrative support to the Director of the Career Center Supervises up to 15 student aides each semester and enforces office policies and procedures Assists with planning, development, and execution of Career Center events (i.e. Job Fairs, Ready To Work) Manages finances and costs of office supplies for the Career Center on three campuses Manages employee time cards and schedules Demonstrated quality leadership within an academic setting Ability to facilitate inter-department communications Systematic Problem- Solving skills Project ManagementStudent Support Assistant Oct. 2013Jun. 2014Community College of Baltimore County, Catonsville, MD Greeted all students and staff into the Career Center Scheduled student and alumni appointments with Career Counselors and Job Developers Screened and directed all incoming phone calls to the appropriate campus departments Assisted with the preparation of Career Center events (i.e. Job Fairs, Dress for Success) Maintained a friendly, personal environmentIndependent Contractor Apr. 2008Apr. 2014Clean as a Whistle Cleaning Service, Ellicott City, MD Provided house cleaning services for clients Performed services for up to twenty residential homes per week Operated multi-line telephones for clients Provided high-level customer serviceEDUCATIONAssociate of Arts in Humanities and Social Sciences Graduate Jun. 2018 The Community College of Baltimore County, Catonsville, Maryland Focus in General Studies |
