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Street Address Woodmont StHarper Woods, Michigan Street Address
PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEOBJECTIVE:Seeking a dynamic opportunity as a where I will be able to utilize my Customer Service skills and technical experience.EDUCATION:Central Michigan University/ Business Administration-currently 2019Oakland Community College/ Associate of GEN. AGS - graduation May 2018 THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS Sigma Alpha PiMarygrove College; Unix/C Certificate Program System 5 October 2002 Detroit, MichiganCORE COMPENTENCIES:William Beaumont HospitalRoyal Oak, MichiganPatient Advocate Representative 9/2015 to PresentUnder general direction,provides support to the system wide call center that handles large volumes of telephone, web, text chat, e-mail, mail, fax, requests from consumers for access/assistance in scheduling diagnostic services in epic software.Physician Referral/Appointments, communicating surgical arrival times and general information on Beaumont Health services.CintasAtlanta, GeorgiaService Representative II (CDL-A) July-2008 January-2012Was responsible for driving a truck to service customers document destruction needs; shredding customers' confidential/sensitive documents. Providing top-notch customer service, and adhering to all safety and DOT guidelines.Electronic Data Systems (EDS)/GM OnStarTroy, MichiganTeamLeader July-1999 September 2006 Level 2 Application SupportWas responsible for all voice Telecommunications requirements and overseeing the vendors/suppliers to ensure effective operations at all times. Coordinated with end users at the (NCC) National Command Center and call centers to acquire screen shots, information and trace files to facilitate problem resolution. Was responsible for trouble shooting thick client and thin clients, managing user, was responsible for maintenance on all production and pre-production servers, effective operations at all times Troubleshooting skills in Geneses, Looking at logs, querying the DB, Unix administration skillsSKILLS:Administrative Skills- Microsoft Outlook, Microsoft Windows NT/95/98/2010, 2016 Microsoft Excel, Microsoft Word, Microsoft Power Point, Blue Pumpkin, Lotus Notes, SAP, Total view (Work force application) Technical Skills- IEX application, Strong problem solving/analytical skills, Onstar Secured Area, Tandem Applications, Jabber, Peregrine Center, Illuminet, REM Vantive 7.0/8.0, IE 5.0, DSA CCPULSE Configuration Management Tool Networking- GM Communication Systems, MS-DOS, TCP/IP |