| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Home Place RdThomasville, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECURRENT STATUSCurrently seeking a desktop support or equivalent senior role with a stable company in the Piedmont Triad areaOBJECTIVETo become affiliated with an organization where I can contribute to the betterment of the company and its products, and where my initiative and abilities will be utilized and valued; to continue my certification efforts to at least MCSE level.SUMMARY OF EXPERIENCECurrent Certifications: CompTIA 220-901 #335650931, Microsoft Certified Professional, Windows 2000 (#101703441); Microsoft Office User Specialist, Word (Expert), Excel (Expert)Operating Systems (15-20 years use/support): Windows 95, Win98, WinNT, Win2000, WinXP, Vista, Win7, Win8, Win10Software Packages (15-20 years use/support): MS Office (Excel, Word, Powerpoint, Access, Outlook, Outlook Express), Lotus Notes, Lotus 1-2-3, Wordperfect (5.1, 6.1a), VAX/VMS 3270 emulation, AmiPro, cc:Mail, ABC Flowchart, Spry Mosaic, Quattro Pro for DOS, Remedy, Avaya, Vantive, Internet Explorer, Netscape Navigator, SCCMHardware (15 years support): IBM & Compatible (Compaq, Dell) desktops/laptops, break/fix, PC AssemblyNetworking (12 years support): Microsoft Networking, TCP/IP, Novell, System Migrations; Server Admin (4 years support)Graphics Design: Layout and design for personal use Designed multiple websites for customers of side business Assisted various customers with website design/layout and newsletter design/layout SUMMARY OF WORK EXPERIENCE4/21-10/21 Nitor Solutions Desktop Support Engineer Greensboro, NC MSP Remote and onsite hardware/software OS support/troubleshooting for ~200 client companies Software installation/support/tutoring, machine-specific network diagnosis/repair.
Network installation, support, break/fix11/20-1/21 Stake Center Locating Desktop Support Specialist Greensboro, NC Remote Windows hardware/software/OS support Troubleshooting for ~900 employees Server admin responsibilities including password resets, local account creation, account maintenance Windows 7 and 10 support12/19 -1/20 Strategic Solutions, Inc Technical Support Specialist Danville, VA Windows 7/10 migration using SCCM Hardware setup and maintenance Software installation/support/tutoring Machine-specific network diagnosis/repair01/19- 7/19 DISYS Inc Technical Support Specialist High Point, NC Roving help desk supporting Windows 7 / Windows 10 Office 2013 installation and support HP Printers and hardware troubleshooting Software troubleshooting6/18- 11/18 CompuCom / Delhaize Tech Lounge Specialist Salisbury, NC 28147 Walkup help desk support Windows 7 32 Bit support and maintaince Office 365 installation and support Active directory for password resets and network connectivity Hardware Troubleshooting and repair Software troubleshooting09/17- 11/17 Level 2 ATM Support Bank of America Charlotte, NC 28202 Remote support for BofA's 16K ATMs, including log pulls, check image pulls, Opteview, JIRA, Splunk, Gasper, Phoenix apps;
Interacted daily with vendor employees on behalf of BofA ATM support03/17- 08/17 HCL/ Deutsche Bank Senior Specialist/Team Lead
Cary, NC 27513 Onsite Hardware / Software support for Deutsche Bank Developer Site Windows 7 installation and support WYSE Clients for Laptop / Desktop, Bitlocker Network build / deploy Worked with a ServiceNow Ticketing system10/16-12/16: Sun Technologies Customer Engineer, NCRPoint of Sale Support: Hardware diagnosis / replacement for POS systems across NCR's client base (Walmart, Applebee's, Family Dollar, etc). Receipt of parts, replacement of same, part tracking, inventory control. Onsite service.10/14-9/16: Staples High Point Easytech Expert 265 Eastchester Drive Ste 109 High Point, NC 27262 PHONE NUMBER AVAILABLEIT Support:
Deskside support for customers on a daily basis (PC, Mac, Win7/Vista/Win8/Win10) Sales support Cash register10/05-08/12: AT&TPremises Desktop Support AT&T Billing Control Office 10101 David Taylor Drive Charlotte, NC 28262IT SUPPORT:
Remote and deskside support for ~1000 employees in multiple buildings in the western half of NC/SC, ranging from PC imaging and data migration to software diagnosis and repair.
Software installation/support/tutoring, machine-specific network diagnosis/repair.
OSs supported include Windows NT, 2000, XP, Vista, Windows 7.
Software packages supported include Office 2000, 2003, 2007, Outlook.
Platforms include HP Vectra, HP dc5000, Compaq Deskpro, Deskpro EN, Dell Optiplex. Laptops include Toshiba, IBM, HP, Dell (various models).
Building-wide (remote and deskside) application installs, support, and diagnosis using appropriate remote software.
Responsible for install of ~50 department-specific vertical applications including interoperability.
Entry level server admin responsibilities including password resets, local account creation, account maintenance.8/05 10/05 Bank of America / Kforce Lease Roll Project Charlotte, NC 28211 Lease roll support for Bank of America downtown Charlotte Hardware swaps, software updates, data migration, user account setup, troubleshooting results11/03 10/05 PC Rescue of North Carolina Service Manager 515 East Ohio Avenue Bessemer City, NC 28016IT SUPPORT:
Home-based business involving hardware assembly / diagnosis / break/fix, Software installation / support / tutoring, Network installation / support / break/fix, on-call, on-site. Windows-based IBM compatible systems. Clientele includes Whiteside Cotton Carriers, Kings Mountain, NC; Wingate by Wyndham Hotel, Greensboro, NC; Gayle Gay, Regional Director, Ident-A-Kid, Huntersville, NC, etc. Residential clients too numerous to list.6/02-3/03 Cox Technologies Technical Specialist 69 McAdenville Rd. Belmont, NC 28012 PHONE NUMBER AVAILABLEIT SUPPORT:
Network issues (network cables, network problems, storage, TCP/IP, Novell) Software issues (MS Office, Novell, Outlook, Windows (95, 98, 2000) Server backup/restore Hardware issues (printers, systems, servers, other peripherals); documentation of procedures for same. Specifics available on request.TRACER SUPPORT:
Documentation (certificates of accuracy, validations of accuracy, trackingof customer returns) Tech support (investigation / resolution of customer returns incl. physicalhousings & electronics) customer inquiries (initiation / investigation of customer issues,documentation of same) documentation of procedures for sameCUSTOMER SUPPORT:
Technical support of calls for Tracers, Datasources, COX1's, etc; documentation of procedures for same.
8/00-6/01: HL Yoh (contract) Call Center Advocate 129 W Trade St., Suite 1605 Charlotte, NC 28202 PHONE NUMBER AVAILABLEIT SUPPORT:
Served on the IBM Global Services Call Center servicing: Win95, Lotus Notes (v4.5.3, 5.0.3, & 5.0.4), SINE, PCOM, IBM desktops, IBM laptops, hardware/software support for both, TCP/IP connectivity, Notes database connectivity, LAN connectivity, DNS connectivity, modem connectivity (both internal and PCMCIA), MS Word, MS Excel, Wordpro, Lotus 1-2-3, some Freelance support, etc. Approximately 200 agents taking ~5000 calls/day. Numerous emails from satisfied customers available on request.5/99-8/00: Tech Resource Group, Inc. Customer Support Analyst 3301 Benson Drive Raleigh, NC 27609 PHONE NUMBER AVAILABLEIT SUPPORT:
Served in the Onsite Help Desk of the First Union Insurance Group (~400 customers) Hardware diagnosis, repair or routing for repair, software diagnosis and repair, printer functionality Software tutelage involving MS Word, Excel, Powerpoint, Access, ensuring LAN connectivity (printers, computers, TCP/IP, etc), phone support, in-person support, software installations, both on phone and in-person, etc. Installation of vertical (proprietary) applications as well as database applications such as Oracle.
Reinstallation / rebuilds of Dell Compaq, and IBM laptop and desktop computers, either partial or from the ground up, with either Win95 or Win98.
Assisted from time to time in teaching the TRG personnel both on the phone help desk, located in Raleigh, and onsite TRG personnel.
7/98 - 11/98: First Union Natl Bank - Voice Help Desk Specialty Customer Advocate 1525 WT Harris Blvd Charlotte, NC
PHONE NUMBER AVAILABLEJob Description:Served in the Voice Help Desk section of Banking Support Services, taking an average of 60 calls/day dealing with any and all matters having to do with First Unions phone system. This included such things as dead phones, new phone service, ATM service, etc. Made an average of 90 outgoing calls/day for testing/contact purposes. Numerous examples of customer appreciation available on request.2/96 - 7/98: Duke Engineering & Services Secy. III / Administrative Assistant / Software Support / Reclassified as Technical Assistant as of 7/97 400 South Tryon Street Charlotte, NC 28201 PHONE NUMBER AVAILABLEJob Description:Software Support (multiple applications including MS Office, Wordperfect, cc:Mail, etc), Windows Support, PC Support (IBM compatible), Admin Support11/95 - 1/96: Dames & Moore - N.C. Administrative Assistant / Technical Support 7301 77 Center Drive, Suite 41 Charlotte, NC 28217 PHONE NUMBER AVAILABLEJob Description:I was responsible for administrative support to a staff of 13 environmental engineers of various types. This entailed use of WordPerfect 6.0 and 6.1 as well as a VAX mainframe, although the mainframe was primarily used only for mail retrieval and file transfer. During the last days of my stay there, I was responsible for cleaning all the computers and disks of any viruses they had acquired, which was a major problem for them. I also helped various engineers with software support on applications such as Lotus.10/95 - 11/95: Duke/Fluor Daniels Document Scanning and Database Maintenance Document Management Group Temporary Talent PHONE NUMBER AVAILABLEJob Description:I was responsible for scanning all documents that came in to the department using two different scanning applications and updating the database in Lotus Notes for the aforementioned documents. This was accomplished on a daily basis and was my primary task.1/95 - 8/95: Internet Services Corporation Administrative Assistant / Tech Support for Jack Hurst, Dist. Ctr. Mgr. 12201 Steele Creek Rd. Charlotte, NC 28273 PHONE NUMBER AVAILABLEJob Description:Software Support (multiple applications including Quattro Pro for Dos, MS Office, Wordperfect, cc:Mail, etc), Windows Support, PC Support (IBM compatible), Admin SupportEDUCATION Appalachian State University Computer Science 1988-1992
Piedmont High School College Prep 1988EXTRACURRICULAR ACTIVITIES FBLA: 1984-1988, Piedmont High School 1988: 2nd Place, Business Communications, State Competitive Events, Participant, Business Communications, National Competitive Events.REFERENCES
Jeremiah Edwards 409 Holtz Ln Cary, NC 27511 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Tim White 7 Fench Ave
Thomasville, NC 27360 PHONE NUMBER AVAILABLE EMAIL AVAILABLE James Glenn Tech Supervisor, Staples High Point 1306 Southmont Dr, Asheboro NC 27205 PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Other references available on request |
