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Title Excellent Customer service, Great leadership skills
Target Location US-AL-Mobile
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCE02/2020 - 04/2021Amazon Delivery Driver Second Samuel Transport Theodore, ALAverage Packages per day: 250Train New Hires on proper delivery proceduresLoads 120-250 packages per dayDelivers in Mobile, Escambia, & Jackson CountyMaintains 850 score on Mentor driving app weeklDetailed-oriented, Time management & Strong processingLifts up to 70lbs per dayDrives up to 150 miles per dayAwesome Customer Service01/2017  Present Burger King Mobile, ALGeneral ManagerAnnual Sales Volume: $2.5 MMHired as MIT and Promoted to General Manager in 11 weeksAchieved consistent 92% scores on Eco Sure Audits by training Management to focus on Food Safety and SanitationIncreased Sales YOY 4-11% by focused Training on Guest Service and EfficiencyReduced Food Cost .6% below goal by better synchronizing Sales Forecasts with Inventory ManagementReduced Labor Cost 2% below company goal by focusing on Mentorship and Employee RecognitionIdentified, Mentored, and Trained talent in the Team always preparing for PromotionDeveloped, promoted 10 Crew Members to Shift Supervisor and 10 Shift Supervisors to Assistant ManagerImpacted Guest Counts by developing Community Marketing Program promoting at local sporting events, increasing Guest Visits(Reason for leaving: Potential for growth with an expanding company)06/2016  01/2017 Steak n Shake Mobile, ALAssistant ManagerAnnual Sales Volume: $2.0 MMHired as MIT and Promoted to Assistant Manager upon completion of trainingSupervised and Scheduled 50+ Staff MembersTrained and Developed Staff to promote effective Communication and Time Management proficiency(Reason for leaving: Recruited by BK for position as GM)08/1990  06/2016 McDonalds Mobile, ALGeneral Manager Multiple LocationsAnnual Sales Volume: $2.4 MMHired in as Crew Member and Promoted up through the ranks to General Manager in 2006Trained and Mentored Staff to increase Employee job satisfaction and Reduce TurnoverPromoted many Crew Members and Shift SupervisorsIncreased Sales by 13.77% in 2012 maintaining high Guest Service standards and focus on Guest SatisfactionRaised Mystery Shop Scores to 91.49% by conducting focused Training on Efficiency and Quality of Service(Reason for leaving: Left with proper notice for exciting new opportunity with Steak n Shake)EDUCATION / CERTIFICATIONCertificate SERV SafeHamburger University McDonaldsAssociates Degree Remington College Mobile, ALACCOLADESAward Leadership 2017 & 2018 Burger KingAward Top Sales Increase 2012 McDonaldsAward Best Mystery Shop Score McDonalds

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